遠識驗光所-大墩宏恩 - Nantun District
4.6/5
★
基於 8 評論
Contact 遠識驗光所-大墩宏恩
地址 : | 408, Taiwan, Taichung City, Nantun District, Dadun Rd, 498號遠識驗光所-大墩宏恩 |
電話 : | 📞 +888 |
網站 : | https://optometrist.business.site/ |
分類: |
配鏡師
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城市 : | Dadun Rd |
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Hansen on Google
★ ★ ★ ★ ★ 107/10/23
1.第一次光臨鄉民狂推的眼鏡店,一個禮拜前預約了小曹驗光,店長真的很親切又細心。
2.一個人驗光時間大約30-40分不等,有可能因前位客人而被延後時間。
3.刷卡加5%,即使同時配兩隻以上,價格依然很硬(有開發票)。
107/10/27
1.回店選框,外場服務人員幾乎不太行,框種類、品牌、價格很多樣,完全不知從何挑起,只跟你說你自己先挑,完全放任沒有想理你的感覺。
2.想記錄一下自己的驗光紀錄卡,要拍照時被告知是他們的智慧財產不能拍,心想好歹客人有付費購買驗光服務的,而且又是客人的個資怎會淪為他人財產,完全無法理解。
3.店內框普遍是有牌子的,鏡片多推國外大廠鏡片,總價消費偏高。
107/11/02
1.試戴時會頭暈想吐,無法準確抓視線距離。
2.眼科醫師建議配一副駕車時看比較清楚的眼鏡,在跟平時戴的做替換別讓眼睛負擔太重,但現在只要一戴上新的就會暈,店內小姐卻跟我說正常的戴久適應就好,已淪落到跟其他眼鏡行沒有專業驗光師的回應態度了,感覺很差。
3.後來小曹現身了,說因為新鏡框跟眼睛的距離而影響頭暈,建議再下降眼鏡度數,覺得之前量眼距、度數根本都量好玩的,驗光再厲害沒配到合適的鏡框真的很心酸… 當初挑匡時並沒跟客人說可能發生這類狀況,這細節若有店家專業的評估、告知,應該是可避免的。
4.現場還發現新鏡框有裂痕,請我重新挑匡要重做,當下真的很無助,不知是自己運氣不好還是品管沒做好,如果我沒特別試戴就取回不就是客人自己弄斷的…
5.當日白天外場女服務人員臉大部份很臭,好像欠他們的一樣…後來小曹請一位穿便服的小姐來協助我挑匡,介紹細心多了。目前兩顆星只給小曹跟便服小姐(抱歉沒注意到名字)。
107/11/15
1.第4次光臨,既上次膠框有裂痕改金屬框後,近7000元的眼鏡,新框就發現鼻樑內側掉漆,鼻墊套也長短不一致,再次等貨換框。
2.發生此事卻怪罪鏡框廠商品質,如果通知客人取鏡前,有做交鏡前品管檢查,就不會有這種瑕疵。
3.同樣類似問題再次發生,我也很為難不好意思,想說先付清,結果結帳時小姐說了一句「也是要服務到你們滿意啊」…明明是你們螺絲鬆了卻感覺酸客人難搞一樣,不好意思這次的配鏡體驗真的不是很好。
107/10/23
1. This is the first time I visited the glasses shop that the villagers pushed wildly. I made an appointment with Xiao Cao's optometry one week ago. The manager is really kind and attentive.
2. A person's optometry time is about 30-40 minutes, and it may be delayed due to previous guests.
3. Credit card plus 5%, even if more than two are matched at the same time, the price is still very hard (with invoicing).
107/10/27
1. Back to the shop to select frames, the field service staff are almost not good at them. There are many types of frames, brands, and prices. They don't know where to start. They only tell you that you choose first, and you don't want to care about you.
2. I want to record my optometry card, and I was told that their intellectual property cannot be taken when I wanted to take a photo. I thought that somehow the customer paid for the optometry service, and how could the personal property of the guest become the property of others? Can't understand.
3. In-store frames are generally branded, and most of the lenses are from large foreign manufacturers, and the total price of consumption is relatively high.
107/11/02
1. I feel dizzy and nauseous when trying it on, and I can't grasp the line of sight accurately.
2. The ophthalmologist suggested to wear a pair of glasses that can be seen clearly while driving. Don’t make your eyes too heavy when you replace them with the ones you usually wear. But now, as long as you put on new ones, you will get dizzy. The lady in the shop told me that it’s normal. It’s just a long time to get used to it, and it has fallen into the lack of a professional optometrist's response attitude from other eyewear shops, and it feels very bad.
3. Later Xiao Cao appeared and said that dizziness was affected by the distance between the new frame and the eyes. It is recommended to lower the power of the glasses. I think it is fun to measure the distance and power of the eye before. No matter how good the optometry is, it is really not equipped with the right frame. Very sad... I didn't tell the customers that this kind of situation might happen when I picked it up. If this detail is evaluated and informed by the store professionally, it should be avoided.
4. I found cracks in the new frame on the scene. Please re-select it to do it again. I am really helpless at the moment. I don’t know if it’s my bad luck or the quality control failed. If I didn’t try it on, I would get it back. The guest broke it himself...
5. During the day, most of the female service staff's faces were very stinky, as if they were owed... Later, Xiao Cao asked a lady in casual clothes to help me choose Kuang, and the introduction was much more careful. Currently two stars are only given to Xiao Cao and Miss Casual (sorry for not paying attention to the name).
107/11/15
1. The fourth time I visited, after the last time the plastic frame was cracked and the metal frame was changed, for the nearly 7,000 yuan glasses, the new frame found that the inside of the bridge of the nose was painted off, and the length of the nose pad cover was also inconsistent, so I waited again for the replacement of the frame.
2. This happened but blamed the quality of the frame manufacturer. If you notify the customer to do a quality control check before taking the lens, there will be no such defect.
3. The same problem happened again. I was embarrassed and embarrassed. I wanted to pay in full, but at the checkout, the lady said, "I want to serve you to your satisfaction."... It's obviously that your screws are loose but you feel sour and difficult. It's the same, I'm sorry that the opticianry experience this time is really not very good.
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KC YANG on Google
★ ★ ★ ★ ★ 來這裡的配鏡體驗非常棒,有7位國考合格的驗光師,驗光過程很仔細,說真的比以前去看眼科診所的檢查經驗還要仔細!
年輕帥氣的店長人非常親切,生意很好,客人進進出出,這麼忙碌還跟我聊了一個多小時,就檢驗數據討論適合的鏡片,還用教學看板說明檢驗數據的意義,且還當場驗算過,交互確認儀器數據的合理性。
配一副眼鏡,也上了一堂課。
大家要好好愛護眼睛,避免長時間盯著同一距離的物件,盡量30分鐘閉眼休息5分鐘,多看戶外的遠物,對眼睛都有保健功效。
The experience of fitting glasses here is very good. There are 7 optometrists who have passed the national examination. The optometrist process is very careful. To be honest, it is more careful than the inspection experience of going to an eye clinic before!
The young and handsome store manager is very kind, the business is very good, customers come in and out, so busy and chat with me for more than an hour, discuss the suitable lenses on the test data, and use the teaching board to explain the meaning of the test data, and also check the calculation on the spot However, interactively confirm the plausibility of the instrument data.
With a pair of glasses, also took a class.
Everyone should take good care of your eyes, avoid staring at objects at the same distance for a long time, try to close your eyes for 30 minutes and rest for 5 minutes, and watch more distant objects outdoors, which has health care effects on the eyes.
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yude on Google
★ ★ ★ ★ ★ 驗光專業細心!店長很願意分享各種知識!
比外面大部分診所體驗好非常多!
老顧客驗光還有優惠!
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SUMMER on Google
★ ★ ★ ★ ★ 去年3倍卷配了兩隻眼鏡,今年發現眼鏡鏡框與鏡片不合(因為很少配戴所以沒注意)拿到店家幫我換了鏡片,售後服務真的很棒!發現現在店裡的小姐比去年的小姐更有親和力很有禮貌。
Last year, I got two glasses with 3 times the volume. This year, I found that the frame of the glasses did not match the lens (because I didn't pay attention to it because I didn't wear it). I got the store to help me change the lens. I find that the young lady in the shop is more friendly and polite than last year's young lady.
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陳伯威 on Google
★ ★ ★ ★ ★ 物美價廉,有很多合適的框可以挑選,價格也都在鏡框上標明折扣,沒標示的都是五折,價格非常透明,不會有挑好框才按計算機給你看,那種走進去被當盤子的感覺;更重要的是驗光超級專業,會重複確認避免誤判,加上眼底照相機,可以檢查視網膜、黃斑部、視神經的狀況,等於做了一次小型眼部的健檢,且細心的解說報告,大概花了快一小時,讓我完整了解眼睛目前的狀況,這是戴眼鏡將近30年以來,從沒有過的體驗,非常值得推薦!
Good quality, there are many suitable boxes to choose, the price is also marked on the mirror box, no five fold, the price is very transparent, there will be no challenge to see the computer, the kind of walking The feeling of being tray; more importantly, the optometry super profession will repeat the way to avoid misjudgment, plus the base camera, can check the retinal, macular, and optic nerve, equivalent to do a health check for a small eye, and carefully The commentary report, it took a few hours, let me completely understand the current situation in the eyes, this is the experience since I won't have a experience, it is very recommended!
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Sophie Su on Google
★ ★ ★ ★ ★ 現場驗了光後,服務人員說待會就會驗度數等等,
殊不知等了半小時都沒下文
詢問之前服務的人員也不回答
我在現場空等也不知道到底可不可以配眼鏡
最後店長出來說明還要在等他把手邊工作處理完畢後再協助我配眼鏡
實在不懂,一開始的服務人員為什麼都不提醒顧客需要等待時間?
顧客詢問也避而不達
整個服務流程令人實在是不舒服!
以後絕對不會在光顧。
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看到店長的回覆,讓我想起之前在ptt版上,那個熱心處理鄉民問題的小曹店長了。之前常在ptt版上看到小曹店長的用心,才跑到貴店搭配眼鏡。殊不知,這一試就成主顧,若要搭配眼鏡我一定會特地跑到宏恩眼鏡。
那天的經驗真的令人不是很舒服,且讓我產生「之前用心的小曹店長跑到哪裡去了的想法」,因此很生氣的留下「不再光顧」的言論。
再次看到小曹店長的用心,我想我還是會再次光臨貴店,這次我一定會記得預約^^
After the on-site examination, the service staff said that the degree will be checked later, etc.
As everyone knows, I waited for half an hour and didn't write.
Asking the person who served before did not answer
I was waiting at the scene and didn't know if I could wear glasses or not.
In the end, the store manager came out and explained that he would help me with glasses after he had finished the work at hand.
I really don't understand, why didn't the service staff at the beginning remind customers that they need to wait?
Customer inquiries are also avoided
The whole service process is really uncomfortable!
Will definitely not be visiting again.
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Seeing the store manager's reply reminded me of the store manager Xiao Cao who was enthusiastic about dealing with villagers' problems on the ptt version. Before, I often saw Xiao Cao's intentions on the ptt version, so I went to your store to match glasses. As everyone knows, this test will become a customer. If I want to match glasses, I will go to Hongen glasses specially.
The experience of that day was really uncomfortable, and it made me have the idea of "where did the careful store manager Xiao Cao go", so I was very angry and left a statement of "no longer patronizing".
Seeing the intention of the manager Xiao Cao again, I think I will visit your store again, this time I will definitely remember to make an appointment ^^
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Thomas Tao-Min Huang on Google
★ ★ ★ ★ ★ Good service.
Good skills.
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Karl Or on Google
★ ★ ★ ★ ★ Great Service, friendly staff
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