青松護理之家 - Section 3

The nurse on the third floor of the Dali Qingsong Nursing Home made a mistake in the resident’s drug dosage record. The resident took too much dose and exceeded the doctor’s prescription. This question was not only one time, but the family’s inquiry and the nurse compared the dose and the number of drugs one by one. Later, the nurse on the floor found that his record was wrong, the handover was not confirmed, the nurse on the floor was not professional enough, and there could be such a big mistake and irreversible omission in basic medication! The agency has been slow to deal with this problem in the follow-up. If residents have problems with their physical condition due to the wrong dose of medication, the agency and the nurse on the responsible floor cannot escape responsibility, please face it!

The environment is very comfortable ⋯ ⋯ the staff are very friendly ⋯ and there are cute animals ⋯

The service attitude is kind, and it is reassuring to be entrusted by the elders.

The charge is expensive, but it has no value. One person takes care of several, and it is impossible to take care of them. The unexpected regret that happened in the courtyard, I still want to have it rashly. Think twice if you want to go.

Because I have lived with relatives and friends, it is a nursing home that makes me and my family feel at ease.

The service attitude has deteriorated. Some things have passed at noon. They are resting, visiting family members on the first floor and waiting for 30 minutes, but there is no one to receive them. On the phone, things were not turned over at all.

Before my mother had joint replacement surgery, she was living alone at home and was inconvenient to move and could not be by her side. So she considered staying in a nursing home. After many comparisons, she chose Qingsong. Not only was the environment quiet and the staff was kind and thoughtful, she was originally mother. I was also very repulsive. Later, I felt that there were so many grandchildren. The granddaughter asked about the warmth. The old man lived happily for a month. When he left, he reluctantly took a photo with everyone. The mother praised the nursing staff very much. I am very grateful to Qingsong for the warmth. Thank you for taking care of your mother. If you have relatives and friends in need, please push it!

Your company's fees have been increasing, but the efficiency of work has not improved. Today, I waited for a long time to get the certificate and said that I was opening a referral form. I only got the certificate when I finally got the certificate, and said that the referral form is not ready and scan it for me later. , why do things that can be solved in 5 minutes with a certificate have been delayed for almost half an hour without a result, so why not just tell me the certificate at the beginning? The referral slip was swept to me, and the staff came down and said that they were just looking for a health insurance card? The statements are inconsistent and contradictory. Is it possible that the residents' health insurance cards are littered? It's already midnight from 11:00 in the morning. I have to see a doctor tomorrow morning, but I still haven't received any scan files. Is there a problem with the handover? Or is there a problem with the family? This situation is not just one or two times, and it has been reported to your company many times that it has not improved. We understand that the staff is hard working, and it is not the uncle who spends money. We are well aware of this. On the contrary, the family members are even busier due to inconsistent internal work in your company? Others reacted as follows "Three or four people handle a matter, and a matter receives several calls, and the matter is completely off-duty" As family members, I feel the same way.