和運租車 台中高鐵內站

I rented a problematic car and the car search horn failed. It took an extra ten minutes to find the car in the parking lot. When I returned the car, it was clearly parked in the B1 BB area with other iRent cars, but it showed that I did not return the car within the prescribed range. , It took me more than ten minutes to contact the customer service, and I was deducted 20 points afterwards, which made me very disappointed.

As long as it is a long-distance business trip, Heyun has always been the only choice! There are many cars and bases, which is very convenient! Recently, I have opened a new car (hybrid gas-electricity). It feels good, but the space is a bit smaller!

It's not a problem of peace, it's a problem of Taichung High Speed ​​Rail Station. There is a long distance between the car rental counter and the pick-up point, and the pick-up point is like a maze when leaving and returning. We walked the wrong way once out of the station, and took the wrong way back twice. Very complicated, with few signs, and very unfriendly to driving.

Book a locomotive through the website (the order information is shown in the photo) Pick up time: 08:00 in the morning Pick-up location: Taichung High Speed ​​Rail Station (No. 8, Station District 2nd Road, Wuri District, Taichung City) After the reservation was successful, I received a call from the service staff to confirm with me He said he can pick up the car at 8:30 in the morning But the high-speed rail arrives at 07:50 and the website also allows me to make a reservation at 08:00 Do you want me to waste this half an hour in vain? He said that he must wait at half past eight before he can lead the locomotive Because it is necessary to take guests inside the station from another stronghold outside the station (iRent-No.198, High-speed Railway 3rd Road) So I said that we can go directly to the base outside the station to get the car without bothering them or spending half an hour. The other party said there was no problem, he would explain Both parties happily reached a consensus on the phone I don’t know that I got off the high-speed rail that day, and after walking for 6-7 minutes, I arrived at the base outside the station but found that there was no one at all and the shop was not open at all. Did not answer the call I had to call to the stronghold in the station The service staff said that they are now sending someone over to help us handle it Finally, I actually got the car, and the time I left was already 08:22 On-site base network display business hours 07:00-22:00 But for them, the customers who rent a motorcycle may be lower-level So the service time can only start from 08:30 If the earliest booking time of the webpage is 08:30, then I have nothing to say But my order says to pick up the car at 08:00 I'm also second best But the good things were communicated on the phone beforehand, but the employees were not handed over well. Birds were released directly at the scene, so dumbfounded Since I have to waste time waiting Why bother to go that way?

Too few staff but the service attitude is okay The car is also good (wish)

really sucks The car is booked, 1130 to pick up the car Address Find Address No. 8, 2nd Rd., Zhan District, Wuri District, Taichung City I can't find it. No one picks up the phone all the time! It was because the police knew that they were in the basement. After they got down, they were all busy and waited for 20 minutes. Finally, they realized that the pickup was not here. Walked for another 15 minutes and still no one answered the phone. When I got to the pickup location, the staff just said "Oh, that's not the pickup location for motorcycles!" Yes, I also know no, I have asked all the time, of course I know, I still know that no one answers the phone! Finally pick up the car and give me a contact number Are you afraid no one will contact me until I get the car? Do you care about the time wasted in between?

❌❌❌Business customers stop❌❌❌ Will definitely make you late for the meeting! And the compensation is not sincere Make an appointment to pick up the car at 9:00 on the day 9:20 I called back to the counter and asked about the car? (Let the guests stand outside and suck the exhaust gas) 9:25 The car finally came when I expressed my anger In the end I was still late. The buffer I want to catch is completely consumed by the combination. When returning the car, the compensation method for combined transportation is "20% off the 300 yuan of Anxin Insurance", that is, 60 yuan is compensated for me. What a waste of people~

If the previous user parked in the paid parking lot and could not rent the car as scheduled, the customer service said that the fee will be refunded immediately. I called again every two weeks to inquire about the refund and said that the refund was confirmed, but after a month, I saw that the credit card bill still hadn't been refunded, and I responded again that it was just the beginning of the refund, and the bank would wait for another two weeks. Refund. I made four or five calls back and forth, but the final result was not the truth of the call. This behavior made consumers feel that the service was poor, not only wasting consumers' time and money, but also deceiving consumers.