龜記茗品-彰化中正店

Update subsequent store processing status: Thanks to the store for actively handling the problem! and refund And check out the order and its current status! great?? The store owner may be wrong because the new clerk is not yet skilled! But the store's follow-up service is very good! — I came to Changhua to buy Guiji, I have never encountered such a thing in Taipei.. Bought red black fresh milk and Kuoji strong milk tea Two drinks that have been drunk several times in Taipei It turned out to have no fresh milk taste at all... Just add a little bit! It's like drinking tea, not even milk! Super disappointing experience! Was looking forward to a drink all afternoon! No dairy taste at all! very angry! Are you sure it's with fresh milk? ? ? ? ? ?? Some sugar! Also go to ice! It's not about the sugar at all! ?

The whole body of the cup is filled with beverages, and the bottom of the cup is too, it should be wiped, the pearls are very hard.

Staff education and training, crisis management... Really need to be strengthened. On 3/20 (Sun), I called at about 18:30 to order for self-pickup. The clerk A who answered the phone said "wait a minute"... The first wait was 1.5 minutes. It was so long that I thought the clerk had forgotten to answer the customer's call, and then I was left to listen to the scene one after another ordering food. Finally, when clerk A finally remembered me, the apple red Xuan I ordered was told by her that there were no more ingredients, should I drink something else! Immediately, I immediately responded, "But while I was waiting, I heard the on-site guests ordering. You have left me waiting on the phone line for so long, and it is really unacceptable that I will be gone when it's my turn." Then clerk A didn't say anything and directly passed the phone to clerk B. This kind of reaction attitude is that he thinks that the customer's reaction is a customer, and he just doesn't want to leave it to others! (I think clerk B has a good attitude, but it is very bad to take responsibility for colleague A's troubles), so I relayed what happened just now to clerk B, and she told me that she hoped to leave a phone number to compensate me, but I felt that I had reacted Forget it, if you don’t drink enough, you’re not lucky, so we end the conversation… About 15 minutes later, I received a call from clerk C, and I seriously felt that Gu Kee was going to work hard. Of course, clerk C can't avoid first apologizing and asking for compensation, but it was mentioned in the process. 1. I suddenly found two bottles of raw materials. If you want, you can help me make them (but the clerk AB told me that the raw materials would not arrive, why did they suddenly have them?) Clerk C explained that in fact, there will be an internal process that is reserved for the next day, because the situation is special and it will be taken out first. 2. The internal process of Guiji is mainly based on the on-site guests, so the call has to wait (if I respond immediately, then don’t answer the phone or take the initiative to inform the customer instead of waiting for the customer), and the clerk A said to order the last cup of Apple Red Xuan The guests also waited at the scene for a while. The above are all responses based on "internal procedures", but how can "I am a customer, how do I know the internal procedures" to understand what your regulations are? ? ? 3.C also said that AB is a newcomer and will tell them again, but it turns out that it is "the newcomer's fault" because it is new, so it is reasonable to be wrong, then the other seniors did not do a good job of supporting, and they really need to be trained Yeah, everyone is a partner regardless of the old or the new! Anyway, at the end of the day, I can only say, "Guests who will walk into Kuoji are people who like your drinks; and this series of treatments is really disappointing." Even if I leave my information, I will not. Will take the initiative to buy again. I hope your company can think about it: 1. If it is determined that "on-site customers are the mainstay", then consider not answering the phone, or clearly inform the customer that they need to wait, or call back afterward. The customer's time is as precious as the clerk's time. 2. "Internal process" is really not a reason for customers, I'm just a customer, and your business method is "what does it matter to me?" I just want to buy a drink for the person 3. Everyone in a store is co-prosperity and coexistence, so please don't train together with the new and the old! Finally, I wish your company a prosperous business and rising step by step!

Red grapefruit jade 1 point sugar less ice I think this cup is fine with a little bit of sugar, less ice or light ice, not as good as wow, but it will be happily and delicious after drinking it. The service part is normal, there is no good or bad.

Red grapefruit jade with less sugar to remove ice It's really delicious??? It feels a bit weird to drink the first sip (? But afterwards it was really a perfect drink? The counter girl is also very professional?

Today I drank red pomelo jade half-sugar micro ice, The sweetness is just the same as the sugar content, The grapefruit is very sweet and the skin has little bitterness, which is great But the amount of grapefruit is very small, About half of what I bought in Yizhong Street Turtle Kee, Has the price of grapefruit increased recently?

Go to Changhua Guiji to buy a cup of Aloe Vera Spring today, See the process of the male clerk making, Without pouring a glass, but pouring the entire bar and the body of this drink, It made the drink overflow, the picture felt dirty and a little disgusting, That picture is really uncomfortable. I ordered micro sugar and micro ice. I don't know if the clerk felt that there were too many ice cubes or what. After the drink was full, he rudely scooped out more than three spoonfuls of the drink in the cup, Also pour out the remaining ice cubes and beverages in the beverage cold kettle, Finally made another drink, Then I filled the glass with some water. The cup I really didn't want to see during the process was the drink I bought, But unfortunately, later this cup was indeed mine, I drank it after I got home, and found that it was even weaker than before. I don't know your SOP for making drinks, When adjusting the amount of ice cubes, is it defined to be filled with water? But it is also true that this cup is lighter than the one I bought before. Please strengthen employee education and training, Please make every drink with care, Making drinks in an open space, making it so casual for customers to see something like what I saw today, Kind of like a random picture, Really uncomfortable. I have visited your store many times to buy drinks, But today it feels really bad.