中華電信 和美服務中心 - Section 5

Clean ~ warm. Professional

good service

Staff education and training needs to be strengthened Since it is the education and training of employees of state-owned enterprises Especially Xu Xuru In the morning of 4/6, he did not understand the processing procedures but also asked his colleagues The way to give after asking for help is wrong again I was dumbfounded on the spot ... The tone is not even good. Am I spending money to get angry? 4/6 Do not withdraw the set-top box modem under Chunghwa Telecom's name I immediately called the customer service center to inquire whether this process is correct? The customer must call the customer service center to ask the request The customer service staff of Chunghwa Telecom in Taichung is willing to deal with it actively I ran for two consecutive days Chunghwa Telecom simply wasted customers' time and rights ... This is not the attitude and process service that state-owned enterprises should have! ? Where is the attitude that the service industry should have ? What a dumb cat

After the service is over, it will apologize for keeping the people waiting for a long time, and will also actuarially compare different tariffs to choose from.

Last week, I asked about the charges related to the city phone, mobile phone and MOD. The service staff was a young lady who explained various plans to me in detail and saved some expenses. It also quickly allowed me to complete the contracts.

Service staff at the counter Service attitude is very good And super patient During the pandemic They need a lot of work to prevent epidemics When I go to do mobile business There happened to be a surname "Lu" next door Listening to the conversation between him and the lady near the cabinet I really admire her patience In fact, this is what the service industry wants Especially the elderly may have too many things they don’t understand Need more patience~~

It's really getting worse recently! It’s been almost 1X years since I have used your flower telecommunications in my home network! From the original Internet speed is very good! Gradually start shipping! Suddenly there is a problem with the modem. Suddenly there is a problem with the MOD machine! Then I gradually discovered that your signal is getting worse and worse! The outsourcing staff who came to deal with it were even more bullshit! Suddenly it is because my house is older? Suddenly said that too many things in my house affect the signal? Hey at all! Really very speechless! Constantly evading that they are also outsourcing, so there is no way to deal with it? At first, because of my alley signal, only you could receive it before using it! Now that it’s so bad, I can’t see anyone who has the authority to tell your superiors! Not surprisingly, the gradual loss of customer base! Recently, my family needs mobile internet when going to college! Other telecom operators just called to talk about related packages. The family members who talked about it for almost 1 week felt (received the signal) and the customer service staff was very good and decided to use it! But what about your customer service? Called to terminate the contract! Is the applicant not willing to inquire because of personal information? Do you know that those who want to use the Internet have to be handled by an agent before they are 20 years old? Repeatedly shirk to the end? Do not even want to check who did it? Really very qualified! Worthy of being a telecommunications plant!

The processing speed is extremely slow. The people in the photo have been doing it for 30 minutes and it is still not finished. There are 5 or 6 people waiting to handle the business. I am speechless.