彰藝科技有限公司

From business to technical customer service, they are all very professional

ASUS FX553V laptop was sent to Yuanlin Zhangyi Technology around 8/30. This laptop was very slow to connect to the BIOS. A week later, I asked Zhangyi Technology about the way the laptop was stored. The engineer of Changyi Technology informed the motherboard of the South Bridge and another chip failure, and asked whether to repair the board or replace the board. In order to ensure that the situation is strange afterwards, he informed the board to deal with it. Zhangyi Technology also quoted a price of 5,500 yuan, and asked about the completion time on the phone, and you have to wait for four weeks. Two weeks later, the user of this laptop asked when the laptop was finished, and asked Zhang Yi again. It was weird that they asked whether to repair or replace the board. At the moment, they also said that it still looks "usable" if it should be delivered first. Back! Since they have asked them for repairs, they also hope to send them back as soon as possible. I sent an inquiry on 9/25, and it was Sunday. I asked Zhang Yi again every other week, and then I answered that I don’t know if others can accept it. Zhang Yi replied: Because the board is looking for from the mainland, it is impossible to determine when it will be available because of the epidemic! I asked if the original delivery time was not 2 to 4 weeks? Zhang Yi finally replied: Because he didn't want to offend the manufacturer, they had to rely on the manufacturer after avoiding it, so I returned it. I must explain here that this laptop is a laptop for a single mother, and she needs this laptop to contact us for a living as a graphic editor, because Zhang Yi has not actively responded to the status of the laptop. As a result, it is expected that all attempts to approach the case must be postponed. If you are a person at the moment, how do you feel? Manager Huang of the Zhangyi Management Department called afterwards and said that they did not make any mistakes and did not want to apologize! It makes me feel that Zhang Yi would rather offend customers than offend manufacturers. On 12/8, an HP color laser list machine was damaged. Please ask Zhang Yi to assist in the repair. The field business now reports that it cannot be repaired if there are no parts. This list machine has not been purchased for more than five years. Knowledgeable information personnel know that it is possible for the machine to have no parts replacement for more than 10 years, and their business also says that Zhangyi repairs the computer by itself, which is their strength, because there should be no problem! I asked about it every Wednesday, saying that it could not be repaired and sent it back to explain, and sent it back to the present to test the meaning, because Zhang Yi, who works on laptops, is unwilling to assist me in any repairs. As for the long-term purchase of goods from them can be repaired, it means that they are only willing to sell things, not repair services. On 12/7, the general manager of Zhangyi Technology Huang Shoutu responded by private message to find out about the situation when he went to work next week. The follow-up private message asked General Manager Huang if it was convenient for the call. The message has not been read back. If the above is what do you think is the error? Today, the manufacturer can choose whether to serve the target, but I believe that the laptop error is Changyi, will it be too much to blacklist the person in the future. At the beginning, the laptop matter was not intended to be made public, because the listing machine matter was very angry, and Zhang Yi's attitude towards customer service was disclosed.