北斗家具廣場

Extremely not recommended, after-sales service failed, to buy furniture here please think twice!

I bought a clear chest of drawers three years ago, although the specials cost 7-8 thousand and the drawer slides broke after a few uses I didn't talk about the cost at the moment, but after a while I changed the rails and my intuition was broken. I shouldn't have bought the specials. Then I encountered a furniture store with more enthusiastic and friendly service. After that, I bought furniture from other furniture stores until this year. During the Chinese New Year's cleaning, I found that the chest of drawers had traces of insects besides the sliding rails. It was polite to call the store clerk again. It was a polite statement that some customers also encountered problems with the sliding rails. From the consumer's point of view, my chest of drawers only put clothes and nothing else The clerk said that the proprietress had a line to pass on the question, and she didn't read it and couldn't answer it, and she had to make another phone call to get in touch. When the attitude was not ideal, she questioned us right away. If a cabinet needs to pay attention to this or not, it should be reminded when it was originally sold. Maybe I will change to other options and finally say that I want to order parts for processing, but I have to call the customer to ask for the repair time. Today, something even more strange happened. In the afternoon of 2019, I received a call saying that I would come over for repairs because there were babies at home and I wanted to invite them the next day. The owner also asked why I also wanted to ask why other stores could make appointments instead of being temporary. Then if you encounter bad rails or moth-eaten, you need to replace them directly. Why do you need to charge for replacement parts? You don't tell me before repairing. Although the male boss checks carefully when changing parts, the attitude of the female boss is incomprehensible. The price is relatively cheap. In the end, although I managed to get a refund for the difference, I was left with a sentence. Next time I have a problem, please buy the parts online and replace the above. Plus, I only saw customers who have the same experience upstairs. This kind of after-sales service is really good. Dare to experience it, you really need to think twice if you want to go to this trip to buy furniture