雲鄉溫泉山莊

I was quite satisfied when I first checked in, but at night everything changed when the bathroom ran out of water to take a shower and flush the toilet. I responded to the counter. The lady at the counter was sorry and said that the water was coming soon. I made 2 calls before and after. The counter also took the initiative to call back and said that there was water on the 2nd and 3rd floors, and the water on the 5th floor was coming soon. . But the toilet still didn't flush, so I couldn't help complaining a few words, but I didn't say any bad words, but it was delayed until 11 o'clock in the middle of the night, when my wife and child came back from the public pool from the public pool and was about to go to bed, when she received a message from someone who didn't know. A well-known male employee called and said in a bad tone, otherwise the fee will be refunded now, and you go out to find accommodation, otherwise what do you think. What kind of trick is this? The pressurized motor cannot be repaired immediately and it is not clearly explained, which makes people wait in hope. At 11 o'clock in the middle of the annual holiday, they have to rush the guests to find accommodation by themselves. After listening to the wife's retelling of the male employee, she went to the counter to find out the reason. The male employee was not there. The counter lady said aggrievedly that the male employee should not have said this, she could only apologize, and then said that she was also reprimanded by other customers. , talking and shedding tears, seeing this situation, I had to forget it. Afterwards, the boss personally called to explain that he had asked Master to come to repair the pressurized motor, and apologized that the male employee should not have spoken like this, and had reprimanded the employee. But I don't know whether the male employee understands his own problem. In fact, it is worth affirming the service quality of the boss, the counter lady or the hotel as a whole. It's just because there are employees who speak very badly, the hotel still has a lot of problems. Room for improvement. ----------------- The owner's response is really dumbfounding. During breakfast, the owner apologized again and explained the reason, and invited tea. Why is it like this? Isn't this the owner's original intention, or is it because of the negative review? 2 calls in an hour , the others were called by the counter, male employees, and the boss on their own initiative. This is considered madness? The counter kept saying that the water was coming (but the boss said that it would not be repaired until 2 am the next day), and then gave the public pool a bath plan, and we also I did as I did, but I couldn't complain that the toilet didn't flush? The lady at the counter couldn't bear the pressure of the employer and cried. Instead, she blamed the customer who went to the counter to find a male employee to understand why they wanted to refund the fee. What did we say? After reading the reviews, I realized that our family was not the first to be told that they could leave with a refund. I can only say that I am not smart enough to grasp the standard of customer complaints that the owner can accept, and I cannot figure out that it is a sign of empathy if I can’t refund the fee and drive people away.

I booked a room two months ago. Although it was raining, I was lucky enough to have a hot spring when I encountered a cold current? The overall environment and service are pretty good, but the sound insulation is very poor, you can hear the voice of the next room and the sound of water. The hot pot for dinner is of good quality except the soup base is very light. The quality of vegetables and meat is very good. The breakfast is an ordinary buffet breakfast. Apart from the sound insulation problem, it is a hot spring villa that will be visited twice?

First time here, book a double room in the middle floor The room is spacious and clean, and the room can see the scenery directly from the window General supplies, shampoo and shower gel are provided The quadruple room is directly used as a double room on the second floor. The tatami seats on the first floor can make tea very leisurely Outdoor pavilion, hot spring public pool and foot bathing pool There are also vending machines selling instant noodles and biscuits A lot of plants will bloom beautifully near the cherry blossom season Not much variety of breakfast but very sincere The attitude of the service staff is very kind and great. I highly recommend you to come and stay On the way here is a long stretch of mountain road turning around, But the hotel is pretty easy to find and it's not difficult to get a car There are enough parking spaces (the one at the door must be the first to win?) It's a bit far from Lushan Old Street. You have to drive there and then stop and go down the slope, otherwise it will be very steep (although there are no shops in Lushan Old Street~) Overall very satisfied, the small disadvantage is that the sound insulation is not very good Can be heard up and down the stairs or chatting loudly If the next door is noisy, it will affect the quality of sleep

From driving to lodging to the door, people greeted us outside. We kindly asked us to drop off our luggage first and then take us to the second parking lot. There are enough parking spaces. There are really many guests on Christmas! The entrance hall is very clean and the staff at the counter have a good attitude. We lived in the middle floor. The room was clean. Although it was a wooden house, there was no musty smell. The curtains in the bathroom were clean and there was no mold. The hot spring was full and hot enough. There are two windows in the bathroom that can be opened, so it will not be too boring when bathing. The only shower has a small amount of water, and it is not easy to adjust the cold and heat, but the bathroom equipment is clean and clean, which is very good! However, there seems to be no heating in the middle of the building, but the beds have large electric heating blankets that can be switched on and off freely underneath, making it warm and comfortable to sleep. Only the soundproofing part is not good. If you speak a little loudly, you can clearly hear what the next room is talking about, but if you meet qualified passengers, everyone is quiet at night and is not affected. The whole hotel feels very good. I think it's worth the stay at this price. I spent a great Christmas holiday and will go again if I have a chance!