中華電信 興業服務中心 - West District

Since it is not convenient to return to Taipei on a business trip, I took the time to go to the Chunghwa Telecom Industrial Service Office in Chiayi today to handle the network renewal project. Ms. Huang Jinghan at the counter is very professional and patient to elaborate on the content of the renewal and the preferential items to meet the needs of the guests as much as possible. There is a free Wi-Fi MOD to choose from. Due to other considerations during the epidemic, Ms. Huang will draft one at noon Give me the content of the contract and ask me to renew the contract after confirming it. When I went to the service office again in the evening, there were many customers, Miss Huang was busy, and recognized me coming again (for fear that I would wait too long). It didn’t take long to ask another male colleague for help; the whole process was not only very dedicated, but also helpful to the guests Do the best deal. The service attitude is super good. ???

When there are a lot of people, it is obvious that more counters can be opened up on the occasion, but it turns out that there are enough staff but only pretends to be busy. It will only call the payment counter No. 1 and then go back to hide and then come out, and then call the payment counter No. 1 again, thinking that the guests are watching Are you pretending to be busy if you don't come out? Just wait for two hours with the phone number and you are still paying the bill at counter number one

The attitude of the service personnel is kind, and they can give satisfactory answers to customer questions as much as possible, handle the business in detail and patiently, and have good service quality

The service is unprofessional enough to ask three questions The two of them went together, but they had business to handle, and there were no other customers in the store, but they had to serve one person at a window and then the next person told them that they were unwilling to help the other person. It was bad enough and unprofessional enough.

The one who helped me today is a Mr. Zhou His attitude is really great He will listen patiently and answer my questions clearly Finally, when I was about to leave, I got up and politely said to me, "I'm sorry for making you wait so long." I really feel happy going out of the store Absolutely 5 star review

The service of the counter staff is very good, But I find it very strange, The machine was taken away a long time ago, and someone came to collect it after two weeks. I told him that it was taken away, and after two months, I sent a notice saying that the machine was not received and would be fined... It made me very annoyed. When I came to install the network before, it seemed that there was no record of what I had done, so I repeated the question... In addition, I don't know why if the same address has been registered twice on the network, why won't you ask? I think it's the details of the service, which can save the trouble of going back and forth between customers.