7-ELEVEN 廣耘門市

To purchase non-staple food, the seller sent it to the store with the unified super-frozen product. The 9/5 query system showed that it had arrived. The arrival newsletter was received at nearly 8 am on 9/6. Pick up the goods at about 1800 pm on the list of the day. The store clerk lied and insisted that the goods hadn't arrived yet and that they would not be restocked until 1900 at night. He was told immediately that I had received a text message. He was unwilling to go to the freezer and had no choice but to go one hour late. In the evening before going out in 1900, I deliberately called the store to ask if the goods were available. The store answered that it had arrived and asked the family to pick it up at the store about 2045, but the staff at the counter told "The package is gone, it should be taken away by logistics". ??‍ ♀️?‍♀️?‍♀️ It’s really outrageous. Gu store didn’t even know what was taken away. He had to wait for the customer to pick it up. And at the moment, it’s not very sure which logistics took it away. This caused customers to go twice in vain and lose precious time. There is no sense of responsibility in the whole person and the 3 store personnel! The item did not go in the store, whether it lost temperature or who took it. Many factors have not yet been clarified. The customer service will leave work at 18 o'clock when the goods are sold. There is nowhere to ask for help, so I hurried to the store (about 2230) and wanted to ask the store manager for help. , The clerk only said that they had sent a message to the store manager. I requested to call her on the spot. The store staff responded that the store manager should have been resting. It’s not convenient. You have to wait for her to go to work at 12 noon tomorrow to help me track it down. ??? My goods are missing in the store. Who can wait for 12 hours quietly? I just want to ask the store manager to help. The store staff would rather offend the customer than call her immediately. When the customer asks for the name of the logistics agent, he accidentally finds his contact number on the purchase order before contacting the store manager. I have lost my rights and feel that I am still isolated. If only one person in the store has problems with customers, it can also be attributed to personal behavior. All three people have problems. Isn't the manager also having problems? The manager called me at 1130 in the morning of 9/7 to explain the situation, and said that the store staff were new entrants who were unfamiliar with the operation (I saw that 3 people on the scene had their own brand names, where did they look like new entrants?) and said that the clerk did not tell her What happened at that time (in fact, the clerk told me that he had sent a text message), she also said that she was taking a bath, she didn’t know... When I accused her of flawed management and failed to help me deal with it in time, she said back to me "I don't want to deal with it, please give me time too." What kind of tone is this? Does this look like an apology? And why should I give you time? On the day I received the newsletter, I went to the store to pick up the goods. The clerk cheated me before I arrived. I asked my family to pick it up and found that the item was missing. Is it my problem? I want to track down the flow and ask the store clerk to contact the store manager immediately. When I need the store manager to spend 2 minutes answering the phone and promise me to help me track it down, did your store give me the 2 minutes? I didn't speak to the store manager at all! In the end, I strongly demanded that the counter contacted the logistics agent. I couldn't feel the sincerity of the store to help. The clerk makes the customers run for nothing, and is advised to choose the store carefully to pick up the items. ***Postscript 9/8 In the evening of 1900, I have received the parcel equivalent compensation from the district consultant on behalf of the district consultant. That's it. The negligence of the store caused me trouble. Therefore, I will post this consumer experience review here. I do not ask the store to other To make up for the condolences, hereby clarify the statement.

The attitude is so bad, the speech is so quiet, the volume that even ants can't hear Is this still suitable for the service industry? I don’t owe you any money

The barcode can’t be scanned, my phone can’t blame my sticker, and the other 7-11 can be scanned. Who am I to blame? Let's update the machine! Rotten to death

If you don’t need to give a star to comment, I don’t want to give it at all. I can only say that there are many 7-11 available for everyone to consume. Don’t think about it.

The service is good, the boss's car is changed and handsome

Staff education and training need to be strengthened. The small items to be sent by the customer are not in compliance with the TA-Q-BIN regulations. The clerk can provide a solution on the initiative! Isn’t it possible to fold it into a small carton and send it if you have an economical TA-Q-BIN? Just answered coldly: This can't be sent. Of course the guests will never come back again!

good service. A shop where the staff are very enthusiastic ~ the coffee is also super delicious ❤️