7-Eleven

The environment is good, but the clerk's attitude is relatively indifferent

Your morning shift employees put on a stinky face all day long, reluctant and unwilling to do it, don’t do it so many times, every time you do it, you don’t understand what politeness means.

The store’s business hours do not match the display on the google map. If there is any change, please correct the google map’s sign to avoid a trip in vain. I can go to the store to do things, and I hope that the actual situation will not be inconsistent with the google map indication, thank you)

At about 12 o'clock in the middle of the night on 8/1, when I just got off work, I rode to your store, ready to pick up store-to-store internet goods Unexpectedly, I happened to meet two shop assistants who seemed to be closing the class. After the male shop assistant told me tactfully, I learned that it is not open 24 hours a day. I stayed outside the door thinking about when to come tomorrow. Seeing that the two were still at the counter, I wanted to enter and ask about the business hours the next day. I walked to the Dingdong automatic door (the door was not opened) and they looked at me. At this moment, the puzzling behavior happened. After the male and female shop assistants looked at me, they began to "escape" in the direction of the warehouse. I just watched them disappear in the shelf and disappeared (I'm pretty sure they also saw me outside the door) I may no longer provide service at the interrupted time, and maybe even the hourly staff is no longer paid. But instead of running directly, it would be more appropriate to walk forward even if I am behind the glass door and ask me to ask for early tomorrow.

Called and asked the clerk Miss Liu Lexin to help, five stars

Due to work, I occasionally come in to consume through this store, but I can feel that the service quality of the staff is not good. Now it is because of the epidemic that everyone is wearing masks, and all of them can feel the attitude of the staff indifferent, in case they show their faces. , Doesn't it make the guests see the unhappy face clearly? Although 7-Eleven’s work is not just for laughing, but 1. Facing the guests with a pleasant face, speak calmly and politely 2. Face and watch the guests during checkout or in conversations with guests It is the most basic service industry spirit. If you don’t even have this, then why bother to work here? During the checkout, I never ask the guests if they have any members to enter. I was preparing to report the phone number to accumulate points several times, and I saw that the invoice had been printed... Although the consumption amount was not large, I missed the opportunity to accumulate points several times. , It is also the loss of the customer. Can 7-11 head office provide compensation for this part of the customer? If not, then at the checkout, do you warmly remind customers whether there is a demand for points accumulation? Isn’t that part of the clerk’s job? I hope you can think about it. If you can improve the above shortcomings, I believe that your source of customers will be more and more.

Usually people are quick to give bad reviews when they're angry But when the service is good, it doesn't necessarily get good reviews This store opened in our country In recent years, more and more convenience stores have opened There are also options closer to home But my grandpa still chooses to come to this store every time he wants to top up the phone card (When I was at home in high school, I helped Ah Gong, the university is not in Taoyuan anymore) I want to say why Grandpa has to go to the convenience store so far every time he tops up After careful inquiry, I found out that this store will help my grandpa to store value. Grandpa is also used to coming here. After so many years, the shop staff may be different But staff education is really good ?