7-ELEVEN寶興門市

Friendly staff, fast service, worth a visit

Bad attitude

I went to buy coffee this afternoon. The clerk was so kind. When I was riding a bike, they asked me if I wanted to carry a bag.

Go shopping this afternoon After a customer left, the checkout staff began to complain about how unreasonable the customer was. Although the client left, there were still four or five customers in the store. Not only did the manager on duty not stop them, but they also agreed together. In front of me and four or five guests, I talked eloquently about the guest who "has no eyes", "unreasonable", "only thinks about his own convenience" and "can't read words". I want to tell the checkout employee that the lady's attitude is a bit tough. At this time, if you respond with a soft attitude instead of hitting back with a tough attitude, you can resolve this conflict faster. You seem to have experience in life It should be very rich, I believe you will not understand this truth. I want to tell the manager on duty that when an employee is having a conflict with a guest, and there are five or six people in line behind the guest, I think it’s better than what you said, “I’m afraid I’ll get into a fight when I talk to him, so I pretend to watch it. No, sweep my ground." If you can see at the moment that one of the reasons why employees are unable to respond appropriately is the situation of long queues, it would be more appropriate to open another cashier to assist in diversion. Thank you again for your efforts. I hope this message can be an opportunity for your store to optimize staff training.

The clerk is very kind, the checkout speed is also very fast, the space is spacious and comfortable, it is very suitable for adding daily necessities and food.