遠傳台南民生直營門市 - Section 1

The service is very attentive, and I prefer to come to Minsheng stores than other stores! Even if you move, you have to follow along all the way???

Everyone is very helpful and helpful

I asked if the bills had been paid in the account transfer process. The store staff said that they had paid the bills, but there was no fee to pay. As a result, after a month, they said that there were bills that were not paid. Please ask the debt collection company to collect them. Should employee education be retrained again?

The attitude of the service staff is quite positive, and they solved all my problems on the spot.

When I asked about the renewal of the contract, I felt that the service staff explained it in great detail at first, but later it became more and more wrong, saying what red lights are not red lights? I didn't understand the words at all, and he said that he wanted to help me lower the monthly fee. At that time, it sounded like I wanted to lower the monthly fee first, and then I would choose when the contract period in February was up. Later, I realized that I wanted to directly renew the contract for me. I know that I have to go back and think about it, and I still do it like this. It’s good that I quickly asked it clearly at that time. I really hope the store owner can answer the question well, instead of asking for performance and using words all the time, that kind of feeling is a bit bad.

The night before yesterday, I went to inquire about the renewal of the contract (a girl with a low voice), and said that my plan will definitely be more than 999, even if I don’t use a mobile phone, it will still be 999. I asked a few times if there is a cheaper plan, in the end I just told me that I can contact the phone customer service to change the 5G to 4G. Although I can understand that she is inquiring according to my original contract, consumers go to the store to inquire because they are not sure. There may be performance pressure within the company. Teaching sales skills, but this is really a bad experience, and I am still thinking about whether to pay the liquidated damages to replace the telecommunications when I go home. I went there again after changing to 4G yesterday. I don’t know the name of the clerk yesterday, but it was really much better. After evaluating the plan, I decided to apply online. After leaving the store, I went back and asked the clerk to fill in the employee number of the invitation code to meet the needs of customers. Inquiry, you will not feel being sold (speaking unpleasantly, you will feel cheated from the perspective of consumers), thank you very much for the clerk yesterday ? Another point is the efficiency of Far EasTone itself (this part has nothing to do with the store), because the 5G was reduced to 4G, the contract was cancelled directly, and a new contract order was placed at the online store at about 7:30 last night, and then it began to slow down. Searching on the web is very slow, reset the network and directly change to 3G. I called customer service at 11 o'clock in the evening and said that it might be later or the next day. It was still not good at noon today. I called customer service again and she said that usually within an hour. The meeting was completed, and then there was also contact with the person in charge. It was completed in about an hour. Both customer service services were very good, but during the 16-hour interval, I had to contact me for urgent matters and report to search for information. There are many I can't do anything, these two days have really made me feel bad about Far EasTone ? After the contract ends, I will really think about whether to change telecommunications Thanks for the reply. Later, another person did tell me how to change to 4G, but the feeling before that was really bad. I know this is a case and will not target the entire store for this (so I still commented on four stars), as for the part that continues the contract with Far EasTone itself, if it is convenient, please help me to convey it, thank you very much ??