新安東京海上產物保險(股)公司台南分公司

Poor attitude...slow speed, not taking policyholders seriously

Because the car accident needs to be negotiated for compensation, it turns out that some salespersons are not the caller, and the contact information is left without calling back. Is there any difference in treatment because they are not customers?

Professional service, professional attitude Strictly observe epidemic prevention regulations Stop the door Not even a water glass

The claims adjuster Mr. Li is very professional and fast. The service of the whole company is fast and good. He will buy this property insurance policy for a long time!

Because I received the renewal payment form, I didn't understand, so I called the service number on the policy to the head office. Because there is no department extension listed on the policy, I could only dial the switchboard to assist in the transfer, but I couldn't get through. I was hung up N times, so I turned to the Tainan branch to see if I could answer the question, or if there was a dedicated phone number to ask for assistance, but the result only came to me: "This is the business of the head office, we can't help to inform or transfer the information, you can only call the head office switchboard! "Waiting for 30 minutes or more" is normal." So... I would rate a star as a matter of course! (Google can’t give 0 points, otherwise I don’t even want to give a single point. If you have any complaints, please review the entire company’s internal operating systems and processes, and strengthen employee training and customer service, because this is the foundation of the company. )

On the 16th floor, I handed in the anti-epidemic insurance information. There were very few people waiting in line on May 23. After confirming the information, I took it away. It was very fast and convenient. Shinan Tokyo Sea!