新竹物流股份有限公司新營營業所 - Xinying District

Your company's driver did not deliver according to the logistics time Has been accommodated and told that it must be delivered within working hours But he was nearly an hour late Calling back is to the company extension "9" Want to ask the driver's current location and inform the situation Sorry or embarrassment for not asking But the young lady's attitude is trying to kill the young? ? ? Is there any literacy?

Rotten to death! The seller sent the goods the day before yesterday and did not receive the goods the next day. However, the online query status showed that "the new business office is in custody at another time with the customer." The business office or the driver did not call me to inform me that the delivery of this item was delayed, and then called the sales office staff to say, The driver did not take the package unless the delivery driver was there, so the package was returned to the business office. Now it happened to be stuck on the next Sunday and not delivered. Are you responsible for the broken fruit in the package? The staff at the business office didn’t apologize. , I told him that it was the fruit that he said to help ice, so if we didn’t call to ask, we would just wait until the fruit rotted on Monday. I don’t want to get a response from the fruit to be sent to cold storage logistics. The seller sent it to the local place the day before yesterday. It is said that the logistics will arrive the next day, so there will be no problem. It is your own negligence not to deliver it the next day. Later, I went to the sales office to pick up the goods, and the counter pushed the responsibility to the driver.

When visitors come to the site, visitors or customers are not allowed to enter the office, there is no notification device outside the office, and no one is greeted, and only people are waiting in the open. There is neither rain nor sunshade. It is really bad, and it is no wonder that the whole It is not surprising that the reviews are worse than those of other companies.

In the past, I called you to send shipments. Today I changed it to voice mode, and then I didn’t understand it. I transferred to the customer service, and I asked if I changed the language to send the goods. The voice of the person who answered the phone is bad. I don’t know. As a customer service, I don’t care if your company has changed any system. The attitude is so reasonable. It seems that you don’t know that your company’s system should be. Even if the customer asks questions, the attitude is so bad. Then who would dare to call the customer service? problem?

The driver's attitude is too bad, he complains to the customers in the station, and the service staff ignores it

The attitude of the middle-aged woman with a hoarse voice every time she answers the phone is bad enough Talking is super annoying! I don't know what she's being arrogant or exaggerating, she's been like this at least 10 times

Remember! No matter how busy you are when you receive the goods, as long as the package contains doubts, rejections or remarks, Hsinchu Logistics does not have any window to improve the problem of package damage. Only all kinds of dodge! I can only type this kind of comment to let everyone pay a little attention to their packages! Some drivers are very responsible and conscientious, but often such people stay for a long time, and the internal staff have different working attitudes! We can understand the hard work of the driver, but when we encounter doubts, our window is "Hsinchu Freight", so we can only trouble you to assist in handling, right? The "cage car" stickers are simply white stickers, and the logistics attitude is evasion, and repeated reactions. If it is said that it is damaged by manual handling, it may be reasonable because it is too heavy. Even a package using a push-pull cart on the pallet can be hit like this. This is a vehicle for electronic precision parts and export systems. The export cartons are basically high-specification strength, and there is no problem in overseas transportation. It's not easy to get hit like this on the main island of Taiwan. This time, Hsinchu Logistics insisted that "that's not theirs", What I'm trying to say is; it doesn't matter who you outsourcers or who you are, Even outsourcers face the window "Hsinchu Logistics" Do you need assistance or improvement? The phrase "that's not what we sent" is the tipping point of work attitude. From the beginning to the end, we just want to react; this thing is unreasonably damaged, can we understand and improve this problem? Made it look like we were tricky guests! When I came back to Hsinchu Hsinchu Camp, I said on the phone, "Because your batteries are often damaged, we didn't send you there." I want to ask, "You didn't deliver it? Otherwise, who is wearing the uniform of Hsinchu Cargo?" The delivery driver still hasn't changed. I think so, old topic (battery is often crashed, it's a fact, the same logistics, it didn't happen before, it happened all the time at that time, is it worth reviewing, which link is wrong!?) At that time, I responded directly by phone, it was direct and improved, and I thought it was no problem! Don't bring up this old topic for discussion, it really blows my mind! I have to say that the driver's brother is also very helpless. He is often misunderstood that things were damaged by them! The elder brother of the driver I met is very honest and doesn't talk much. I think sometimes mistakes in internal work should also affect him! No one wants to fight with you! ? If you do this job, please keep your work attitude and professional attitude! Please respect your industry! Is it necessary to strengthen the training of internal education training and response measures? By the way, I would like to add that the service attitude of the gentleman who called and answered the phone was quite good at first, but after changing the person to call back, it was normal at first. When I mentioned "I'm sorry, I don't know your internal work, what if When I encounter this kind of damage, what department should I go to? Because you guys are very detailed!" He kept claiming, "We didn't send it." But I'm sorry, I'm not targeting you, I'm targeting "Hsinchu Freight" Please respect your work, this is an industry you choose by yourself