山富旅遊_高雄分公司 - Qianjin District

The Mr. Li who helped me was very kind. As for our guide, Sister Xu, there was nothing to say. The professional knowledge was rich and kind and enthusiastic, which left me a good impression and memories.

The name of the original ticket was wrong. I asked the customer service staff to change the name and remit the other party’s 1000 yuan change fee. As a result, I found out that the name is still wrong today. I called the customer service and said that the last name of the name is wrong, and then the other party. But told me that I only said that the surname was wrong, so I only changed the name without helping to change my name. I have to go to the airline counter to change it, and I have to pay another fee. The point is that I originally passed the entire passport information to the customer service. The entire inspection should be completed and passed to the guest for the correct billing certificate! ! ! ???????? Really mad! Never patronize again! ! Irresponsible travel agency

The itinerary is well arranged and responsible.

Today, I went abroad with three elderly elders. All three of them were going abroad for the first time. There are many places that I do n’t understand. I was just worried that my clothes would not be able to cope with me personally, so I chose to follow the group. I did not expect that the guide Liu Xlun was unwilling to deal with my family's inquiries during the journey. We were taken to a duty-free shop for the last two days. My family did n’t buy a lot, and because he did n’t buy Liu Xlun ’s snacks on the bus, he had a worse attitude towards our family. He ignored my family and even asked me on LINE if he could bring Japanese instant noodles back to Taiwan. He said that no meat is allowed. Later we had an argument with my family at the airport because I asked about it in the community. Some people returned from Japan a few days ago. They also brought instant noodles to pass customs. Later, my mother Asked the tour guide if instant noodles ca n’t be taken, he said with a glance that he was responsible, and then quickly left from us, not even helping us to ask, but also a kind of arrogant attitude, even Everyone my mother went abroad for the first time asked me, "Did Alan dislike us? Should we buy more snacks with him?" Obviously, the tour guide was short of knowledge at the first time, and even refused to help at the counter of the Japanese airport to ask. We also did not pay the tour guide fee. We had to pay 1,250 yuan for one person, and 5,000 yuan for four people. I was really disappointed to have received this quality of service from him. The point is not the issue of instant noodles. I can just throw it away. The point is that the attitude towards my family is so unpleasant.

I purchased 2 / 26-3 / 2 tickets for Singapore and Singapore Airlines through Shanfu Travel. Let me talk about the conclusion first: I think that the way Shanfu Tourism handles refunds is very inactive, and I will not choose Shanfu Tourism in the future. I will also tell this to my friends who love to travel, even if the price is low. The business for me is Miss Vivian Yan Shengting, I did n’t take the initiative to call me. All the seven or eight calls were made by me. I did n’t take any initiative. Even if the business is busy and considerate, the attitude is very bad, which makes people feel very bad. . Because I didn't get a refund at the time, I didn't quarrel directly on the phone, so I told her angrily. Generally speaking, it is through the travel agency to communicate the refund situation to the airline, but Ms. Yan has no intention of helping me communicate. It is all handled by the Singapore Airlines Customer Service Ticketing Center with a very good service attitude. In the end, the successful refund was also negotiated directly with the airline. I then called Miss Yan to complete the online operation. Personally, I think that Shanfu Tourism has performed very badly in the winter of this tour. For me, the company's image has disappeared under the treatment of Miss Yan, which makes people very sad and sad. At that time, I also thought about looking for a complaint from the Civil Aviation Administration or the Consumer Protection Foundation, but in the end I still gave up. Thank you very much Singapore Airlines for its positive handling and good attitude. I will learn well in the future, and I will never order any tickets through Shanfu Tourism. Netizens who want to see this article can think about which company is really trustworthy when they encounter problems. I think Shanfu is not.

Shanfu Tourism is very professional, and every small detail is handled very well. From air tickets and hotels to itinerary, I will try my best to meet my needs. Traveling with a group really saves a lot of effort.

This year, Simacus, who participated in Shantou Travel Agency, on the second day, a group of seven people plus a director, the schedule and time arrangements are very good, and the director is also very good. Call the customer service Ms. Chen before departure if there is a problem, and I am very enthusiastic to reply. Thank you for the arrangement of Yamatomi.

Thank you very much, Mr. Hong from the Kaohsiung branch. From the beginning of the contact service to the end, the customer feels that the service attitude and professionalism are very good. Even if it is not working hours, he will actively cooperate with the problems that the customers need to solve. Mr. Hong is very recommended. , I will definitely look for him again if I have a chance! !