千山淨水高雄門市

The technician came to install the water purifier, but the spare parts were not brought. The faucet part did not leak water, but the water flow kept leaking during the test. I didn’t know what to do. I don't know if it's slow or fast) Overall, the service is good, and crisis management can be strengthened

In fact, I have been wanting to buy a water purifier for a while, and I am very happy to come to the Kaohsiung store in Qianshan! After encountering a super business, I carefully analyzed my needs, and finally chose the RO series through his professionalism

The after-sales service is very poor. Kaohsiung Fengshan just stopped water. I called to change the time. I was told by the customer service that I often change the time! I called the replacement time for the first time, and then I was questioned three times by the technician. Fengshan really stopped water! And the maintenance time is super long. The water quality in Kaohsiung is really bad, the filter element can't last that long, and the panel often breaks down ? After sales, there are too many stupid things.

Customers who have signed maintenance contracts with Qianshan should pay attention. They have cooperated with Qianshan for many years and have always trusted their maintenance arrangements. I did not expect that the maintenance last year was not only one less, but the technicians will notify the renewal before the contract expires. No one notified me to renew the contract for the whole year. I just drank the "water purifier" that the filter core was not changed and the water storage bucket was not washed for a whole year. It was because my family suffered from a serious illness that I found out that my water purifier didn't come in for a long time. I found out that I was extremely disappointed. It was because I was busy with work that I was afraid of forgetting that I entrusted them to arrange maintenance. The result of being too trusting was actually stepping on a landmine.

#renew It has been improved later. Will the real customer service staff receive a lot worse? When I first bought it, I took the initiative to remind me to replace the filter. After I signed the filter contract, I never answered the phone. Before I signed the contract, I said that the machine said that the filter must be replaced. You don't have to change it so quickly, you can wait a year to replace it, and then call at the end of April and always ask to change it until mid-May. After the money is received, you will have an attitude of not replacing it. There are very few maintenance personnel. It is very difficult to make an appointment for repair or maintenance, and the appointment is often full. Usually, it takes half a month to drink water every day. If you have to wait so long for the maintenance part, it is really troublesome. If you buy another one from their home, the after-sales service is very bad. People who want to buy should think clearly.

1~ Last year, I called the customer service to change the filter core, and said that I can replace 3 filters at a time to get the filter for bathing. I said that I would change it and bring it to the customer service. I said that I need to wait for 3 months to re-send it after I am out of stock, and I forgot about it. . I have to change the filter core again this year. What about the things I said last year? I called customer service and said I wanted to change the filter core and asked about the gift, but I denied the gift (who said it should be investigated), and then I didn’t write any more~~~ 2~ After the filter was replaced this year, I swiped the card for the first time and said that the thermal paper was installed upside down and said the transaction had been cancelled. I asked to swipe the second time. (The company's accountant did not find an extra payment, so the payment did not match the shipping order?) I feel that there is a problem with the management of this company~~Is there a problem with the reconciliation? dummy!! 3. Even if the quality of the product is very good, can I still believe it?

If you want to buy Qianshan water purification, you should think twice. After all, you need to arrange time for maintenance (insufficient maintenance staff?), and there is no replacement machine for customers to temporarily use in the days of major maintenance (about a week), which is relatively inconvenient. If it is inconvenient to carry water at home, it is not recommended. *** At first, I felt that the service was very good, and I would regularly notify the maintenance, which was very considerate. But later, it needs to be dismantled and repaired when it encounters major maintenance. The maintenance time will take many days. The company does not have a machine for the customer to replace it first, resulting in the need to move mineral water for many days, which is very inconsiderate, and the machine needs to be repaired if it is broken. It is also necessary to arrange time. Water is used every day, and it will really cause trouble if there is no way to repair it immediately. Not only I met but also my friends. We all felt that in the future, if this machine is broken, we will not buy your products, and we will switch to other brands with better after-sales maintenance services. Now that there are so many brands of drinking water filtration, how to retain the hearts of customers, after-sales service is an opportunity to gain word of mouth, but it is a pity, and I hope that leaders can see customer demands and improve.

There is a 1-year warranty after purchase, and the company will send a master to the home to replace the filter core and test regularly. This kind of after-sales service is very considerate