三星維修服務中心 - 高雄瑞豐 - Gushan District

Samsung’s quality is really a bit worrying. After the previous Note7 bombing, I switched to an Apple phone, and now I switched to Fold3. As a result, the phone started to peel off the paint next to the power button for a week. Call customer service, and the customer service asked me. After I went to the repair center, it was determined that it was a non-human factor, so I changed the parts and the screen, but after the replacement, I found that the phone was still peeling off (in different places), and the engineer had disassembled the phone, which caused my phone to vibrate. It was repaired by an engineer, there was a strange sound, and it cost more than 50,000 to buy a mobile phone. This quality is really a headache...

This afternoon, I went to ask about the problem that the mobile phone cannot send text messages. The service staff Mr. Wang was very kind and enthusiastic and helped me to call the telecommunications company to deal with the problem. I really thank him!

The mobile phone has been bought for one year now, and it is within the warranty. During the period of use, don't say that it has been disassembled, and it has never been dropped. The wireless charging failure, sent it to you for repair, told me that the screws inside were loose, and it was suspected that the machine was disassembled, so it could not be regarded as a warranty? The engineer told me that I know the usage situation best? I will be clear to know if the screws inside are locked without disassembling the machine? Can you follow your own logic and then talk? Why don't you say that your product was not handled properly when it was handed over to the customer? I will never buy Samsung's stuff again, it's a rotten label. If I don't want to do it, I'll just buy it.

Hello The technology really needs to be improved. Because it indicates the condition of the mobile phone, after the repair and inspection The reply was very quick, I told me to replace the screen because the whole phone didn't respond because the screen was black. Before I took it for repair, even if the screen was black, there was still some display on the screen, but it was unstable. I was charging and it responded, and the phone would still ring. It's just that the screen doesn't show the entire black screen. After the repair, I went home and turned on the whole black screen, but the charging response. The next day I took it to another room for repair service, and in less than 2 minutes, it was fully turned on and it can still be used. I was terrified. Really meet someone. It's a good risk that I didn't change the screen immediately, saving a whole 5,400 yuan. The service at the counter is really not very good, is it also a consideration that you need to change the screen when you see the black screen? So dumbfounded.

I am very happy to have the experience activity. The staff of the activity team are very kind, but the head office takes a long time to reset the mobile phone, which causes the waiting time to be idle and the service staff is hard. The head office should review the process again!