全統物品收送有限公司 - Qianzhen District

good service

Service quality

No delivery for six days

I called and asked a lady who had a very bad attitude, as if she owed him money. It was obvious that the customer window inquired and had to be read by him. The service attitude needs to be improved!

Dogs can run faster than you. They can transport two kilometers in the same city, and even one day of rolling and climbing is enough. As for you to send for 5 days, if efficiency is related to you, then the word efficiency will be redefined.

*Long text, bad service experience* I ordered a car one week in advance (because the customer service's reply was that the itinerary was very full and there was no car to receive the goods, so I had waited one more week), and the customer service told me that they would come to pick up the goods on Wednesday. On the day of receiving the goods, I also called Quantong early in the morning to confirm that someone would receive the goods, but it was too late to receive the goods until almost five in the afternoon. At this time, I called to confirm, but the customer service told me that I could not receive the goods today. Then he told me that the lady who contacted me last week noted an error and that it should be received between Wednesday and Friday. Because they are two different departments, there is an error in contact. (Then what was the confirmation call I made in the morning? And in the afternoon I called the customer service and found the error?) Because my shipment is a precision instrument, I do not accept Friday delivery. Therefore, the customer service lady told me that she would "proactively" contact me at 9:00 on Thursday morning to confirm whether we can receive the goods again, so I waited another day. This morning I waited until 09:15 and no one contacted me, so I had to call the customer service, and the customer service answered me: No one called you? That's it. The reply I got was that our driver brother often asks for leave. Today I also asked for leave, so I can't deliver it for you. Can I pick it up again on Friday? Otherwise, I have to cancel this trip. Finally, the trip can only be cancelled. I am helpless but can't do anything... I can only accept this situation, and then come up here to share my service experience this time, thank you.