鑠龍資訊工作室 - Sanmin District
3.4/5
★
基於 5 評論
Contact 鑠龍資訊工作室
地址 : | 807, Taiwan, Kaohsiung City, Sanmin District, Jianguo 2nd Rd, 34號鑠龍資訊工作室 |
電話 : | 📞 +8877 |
Postal code : | 2 |
網站 : | http://www.sollong.com/ |
分類: | |
城市 : | nd Rd |
程
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程子超 on Google
★ ★ ★ ★ ★ |
劉
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劉信宏 on Google
★ ★ ★ ★ ★ |
光
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光設Light of Design on Google
★ ★ ★ ★ ★ |
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Leo C. on Google
★ ★ ★ ★ ★ 服務誠懇親切
Sincere service
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Kate Huang on Google
★ ★ ★ ★ ★ 售前態度佳,售後會因沒有跟他們購買資材,態度兩極,資材又比其他pos廠商販售還貴50%左右不等,保固內硬體故障送修,致電詢問維修狀況,還說尚未檢測,要配合他服務客人的時間,無法確定能檢測問題的時間……自身經驗分享,欲創業者,真要慎選廠商……
硬體送修過程,業者皆無主動回覆收貨跟檢修的所有狀況,我們致電詢問檢修情況,業者回覆尚未檢測,在尚未檢測的情況下,就回覆我們,這需不需要費用還不確定?!而我們詢問業者這樣回覆的態度,是因為未跟您們購買耗材,才這樣的嗎?業主竟回覆說:您要這樣想也可以!在這樣不具專業的回覆顧客,業者是否有將其有購買耗材跟未購買耗材的顧客作為區分,這樣的回覆內容,應該很明顯……
業者回覆因為家中多了新生兒,這跟提供售後服務,有何其關聯性?一間具規模的公司會有此差異性嗎?
最後還是要提醒欲創業者,慎選廠商真的非常重要,不然廠商無法及時提供售後服務時,將其私人原因拿來作為無法提供維修服務的藉口 ,我想,大家應該會很傻眼吧!
Good pre-sale attitude, after-sales will not purchase materials from them, the attitude is polar, the materials are about 50% more expensive than other POS vendors, and the hardware is repaired within the warranty. Call to inquire about the repair status, and say that it has not Testing must cooperate with the time he serves customers, and it is impossible to determine the time when the problem can be detected...Share your own experience, if you want to start a business, you must choose the manufacturer carefully...
During the hardware repair process, the industry does not actively respond to all the status of the delivery and inspection. We call to inquire about the maintenance status. The industry reply has not been tested. If it has not been tested, it will reply to us. Is it still uncertain whether it will cost? ! And we asked the industry about the attitude of this reply, is it because we did not purchase consumables from you? The owner actually replied: You can think like this! In such a non-professional response to customers, does the industry distinguish between those who have purchased consumables and those who have not purchased consumables? The content of such responses should be obvious...
The industry responds because there are more newborns in the family. How does this relate to providing after-sales service? Does a large company have this difference?
Finally, we must remind entrepreneurs that it is really important to choose manufacturers carefully. Otherwise, when the manufacturers cannot provide after-sales service in time, they will use their personal reasons as an excuse for not providing maintenance services. I think everyone should be very dumbfounded!
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