金獅湖大酒店 - Sanmin District

In 2022, I stayed for three days during the Chinese New Year. The baby cot was promised before booking, but I found that it was not ready. I immediately asked the counter, and the counter said that the number was limited. Although it was made up immediately that night, it felt very bad... I have to go out the next day. I had to use the safe, only to find that it was broken. After waiting for half an hour after the response counter, no one came to deal with it, so I had to let them go in and repair the room by themselves while cleaning the room. It's still broken. It took two days to repair it, and I waited for more than an hour one after another. It was a waste of time! This year, I came to stay a few days before the 228 consecutive holiday. On the first day, the air conditioner in the room was faulty. Later, the response counter took care of it. On the second day, I found that the child's hands, feet, and face were bitten by mosquitoes, and several bags were swollen. At first I thought I was bitten when I went out, but the next night I found out that it was a bunch of mosquitoes in the hotel room. I killed more than 10 mosquitoes with the hotel towels, and the towels were full of blood. There are pictures to keep), when I checked out, I gave the manager a response. The manager first questioned whether we opened the window (sorry, no), and then the response was (thank you for your response, we will improve it next time...), It's rotten to death, even if my child is small! After checking out, the child kept scratching at the stung bag during the trip, so he felt sad and had to scold all the time. To add, the air conditioner is very noisy. Conclusion: The equipment and facilities are very new, and the crisis management ability of hotel staff is very poor.

Stayed twice this year, the first time was three nights during Chinese New Year. The hotel's breakfast is delicious and the sense of space is very good. The service staff in charge of the catering has a good attitude and is commendable. The layout of the room is good and the cleanliness is OK. From the very beginning, the phone reservation was ok, but on the day of check-in, I was told that there was no baby cot. The response from the hotel counter was that there was no need for a baby cot at the beginning. Later, the family told the counter that the reservation had clearly stated that a baby cot was needed. The counter only replied: Otherwise, I will help you take a look. As a result, she went to the back to look for it, and she came out and said, "There is another one waiting for you to come back and help you send it up." Is it okay to just let it pass if you don't respond? The point is that the attitude makes people uncomfortable. The next morning, I went out to use the safe and found that it was malfunctioning. I told the counter to ask someone to come and see... I don't know how long I waited, I sent a shield to absorb the artillery fire, and I asked the hotel maintenance staff to deal with it when I was about to go out. Going out on the third day to use the safe is still broken and really feels uncomfortable. When checking out, the family said whether they could complain. The counter staff said that we did not have a customer service line manager nor was there, and the attitude was not very good. This time, I still booked this hotel for two nights during the 228 consecutive holiday. The service attitude of the counter service staff (male) this time was very good. The family confirmed with him whether they had prepared a crib. I had a bad experience before, so I wanted to make sure. The male counter staff responded: Yes, if you don't have it, you can make it up on the phone if you call again. I slept all night and saw a few more mosquitoes biting the red envelopes on my child. I thought it was being bitten outside and didn't care. On the second night, I found that there were at least 10 mosquitoes in the room... I checked out the next day and responded to the manager. The manager said: Because we are in an ecological area, there will be more mosquitoes. Is it cheating on my first stay? Seeing his attitude, we can only leave angrily. It is a hotel with a high CP value. Don't expect any good service level.