同勝電器有限公司 - Nanzih District

Good product, good service, will come again

The average evaluation is not bad. Asking questions about air-conditioning, if you don’t talk about it, you can’t feel the feeling of wanting to make money at all. If there is no shortage of money, please don’t open the door for business. I don’t dare to imagine what the after-sales service will be like.

From the time we notified the delivery to the whole incident, there was only one word. After buying so many brands of home appliances, this one had the most problems. The notice was delivered last week. As a result, we couldn’t wait for the exact delivery time. We didn’t know that the washing machine was damaged until the next day after delivery. So we postponed it to next week, but there was no delivery date until next week. Contacted us and asked us to call to inquire, but told us that it would be delivered, but we never gave us time. We called the delivery driver, but were told that we could not arrive today? After you have been working for a whole day, the goods arrived, but you still sent the wrong model... Since last week, we have taken the initiative to contact you, and you have never taken the initiative to contact us! The feeling is very bad, and a lot of our time was wasted. There were a lot of phone calls on the day of delivery, and you kept pushing around on the phone...Who should be responsible? How can we consume your products anymore? If you are consumers, will you be happy with this consumer experience?

The store with first-class service will look for Tongsheng next time if there is a need for electrical appliances

I want to call to ask about the delivery date, because I want to arrange holiday delivery, and I want to politely ask if I can cooperate. I don’t think the clerk who answers the phone makes me feel bad, and I don’t plan to let me finish the sentence. What’s the urgency? I asked who I bought from, and my mobile phone number, and said I wanted to check it. Would it be more efficient to ask if I could cooperate with the holiday first and then make the query?

The service quality and efficiency are really bad, and it may be that they have nothing to do with the sale of goods! Then the washing machine had already placed an order and the result told us that there was no stock and we had to wait, and it was almost too late to wait! There has been no follow-up after reporting for maintenance, and I will definitely not recommend it again in the future.