資生堂國際櫃 漢神巨蛋店 - Zuoying District

A few weeks ago, I went to the dome counter to make purchases. The service staff on the counter informed that the desired product was out of stock. When the goods arrived, they would be notified to pick up the goods. Because three weeks have passed, I have not received any contact or notification from the personnel, and received a text message that the goods have not yet arrived during the period. Today, I took the initiative to call the counter to inquire, but I got the goods that have already arrived, and told me that it had been notified by the newsletter on the 18th, and asked: Didn't you receive the newsletter? Inform the service staff that they did not receive the text message, and because they have confirmed that the past messages clearly received the text "The product is still out of stock", and after showing the message screen (as shown in the picture), only a short two-character reply "Yes" is received There is no further explanation or apology for the wrong content of the newsletter and the misunderstanding of consumers. I think that the current convenience of online purchases and the discounts offered by e-commerce companies have led to a lower and lower proportion of offline consumption. Most people who are still willing to go to the physical counters of department stores to spend money are hoping for better service quality. But the physical purchase experience this time only made me feel very bad and quite disappointed, and I will not want to go to the counter to spend again later.