德品汽車股份有限公司
3.9/5
★
基於 8 評論
Contact 德品汽車股份有限公司
地址 : | 813, Taiwan, Kaohsiung City, Zuoying District, Dazhong 2nd Rd, 410號德品汽車股份有限公司 |
電話 : | 📞 +8879 |
分類: |
購物中心
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城市 : | nd Rd |
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Sunicer Chen on Google
★ ★ ★ ★ ★ 價錢不是便宜的那一類,但整體服務、專業、品質都蠻好的。缺點大概就是只開白天⋯⋯
The price is not cheap, but the overall service, professionalism, and quality are just fine. The disadvantage is probably that it only opens during the day.
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Kent Su on Google
★ ★ ★ ★ ★ 價格和原廠差不會太多,服務快速是優點
The price is not too different from the original factory, fast service is the advantage
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姚
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姚國元 on Google
★ ★ ★ ★ ★ 換換機油還可以,其他的就⋯
實在令人失望⋯
It’s ok to change the oil, the others are...
It's disappointing...
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KJ Huang on Google
★ ★ ★ ★ ★ 服務快速。
更換變速箱油,自帶料。工資4000。真的頗貴
The service is fast.
Replace the gearbox oil and bring its own material. The salary is 4000. Really expensive
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黃
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黃文傑 on Google
★ ★ ★ ★ ★ 專業的BMW維修廠 滿意100分
Professional BMW repair shop with 100 points of satisfaction
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甘
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甘名倫 on Google
★ ★ ★ ★ ★ BMW專家,速度又快,車主們可參考看看~服務品質還不錯
BMW experts, fast, car owners can refer to it ~ the service quality is not bad
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王
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王于文 on Google
★ ★ ★ ★ ★ 服務算是不錯!也不是那種一邊叼根煙一邊做事的地方,這一點很好。專修BMW.價格真的…不親民呀…
Service is good! It's not the kind of place to do things while holding a cigarette, which is good. Specializing in BMW. The price is really ... not close to the people ...
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K.Y Southern Flame on Google
★ ★ ★ ★ ★ 明明已經告知技師是冷氣風扇故障,卻還是要說是壓縮機壞了,沒壞的東西卻叫你換,技師是否具備專業證照與檢修能力著實質疑!?再者收費超高,工錢賺你,零件也要灌入高利潤,店家的售後服務與問題處理更是一絕!!
先說敝人具備國家乙級技術士證照,也懂得車輛基本故障確認及排除,幾天前本人的車行駛中突然沒冷氣,只有鼓風機作動,檢視後當下認為是冷氣風扇問題,隨即送給具有優良口碑的專業精修冷氣修配廠家,經技師插電腦及故障檢修後,也確定是冷氣風扇壞了,但因為此車在今年1月份才在這家德品更換過冷氣風扇,因此決定聯絡此廠家作檢修,我告知公司接電話的小姐,此車曾在此換裝冷氣風扇不知道是否還有沒有保固,小姐說要查並約了時間讓我送廠檢修。
當車送達車廠時就告知技師此車有其他廠商及我自己檢驗過都認為是冷氣風扇壞了,但他們技師卻於檢視後堅說是壓縮機壞了要換掉,當下加上要更換乾燥瓶,清洗管路,連工資報價如果加換原廠的壓縮機將會是$34000元。
當下我將車開走並送到另一家保修廠再次做檢查,結果此家技師依然確定是冷氣風扇壞掉只需更換新品即可,而且如果就算是需要更換壓縮機他們此間的報價也比德品便宜太多!!
當下打電話回去告知德品,接電話依然是上次通電話的同一位小姐,自稱是會計,再次告訴她別人的檢測結果,這次她的說法就表示我更換的風扇已經過保固,他們其實可以不處理,又說他們會叫一顆風扇裝上去讓技術去做測試,請問你們廠家是如此做檢測的嗎?叫零件來裝?!然後試試看會不會有用?!技師的專業在哪裡?!還說如果我不喜歡他們的處理方式,可以把車拿去別家去做!!
電話中我請她去幫我做精準的報價,如再度更換新風扇多少錢?何種品牌?工資如何算?你猜結果咧,德品後面完全無回覆,這就是他們的客服水準!!
1. 東西過保固是沒錯,但這麽巧,當初更換風扇只有6個月的保固,結果剛過保固期東西就壞了!但最主要的是你們的處理態度!!
2. 明明沒壞的東西確叫客戶更換?!兩家不同的廠家都認定是冷氣風扇壞掉,你們還要說是壓縮機?!啊~請問廠家,是你們技師的專業能力有待商確?!還是要宰客人?!or BOTH?!
Obviously, I have told the technician that the air-conditioning fan is faulty, but I still want to say that the compressor is broken, and you are asked to replace it if there is nothing broken. Whether the technician has the professional license and maintenance ability is really questionable! ? In addition, the fees are extremely high, the wages earn you, and the parts have to be filled with high profits, and the after-sales service and problem handling of the store are unique! !
Let me first say that I have a national B-level technician license, and know how to confirm and eliminate basic vehicle faults. A few days ago, my car suddenly lost air-conditioning, and only the blower was activated. After inspection, it is now considered to be a problem with the air-conditioning fan. The professional and intensive air-conditioning repairing manufacturer of word of mouth, after the technician plugged in the computer and troubleshooting, it was also determined that the air-conditioning fan was broken, but because this car only replaced the air-conditioning fan in this German product in January this year, I decided to contact this manufacturer For maintenance, I told the lady who answered the phone that this car had been replaced with an air-conditioning fan. I don’t know if there is still a warranty. The lady said that she would check and asked me to send it to the factory for inspection.
When the car was delivered to the car factory, I told the technician that this car has other manufacturers and I have inspected it and thought that the air-conditioning fan was broken, but after inspection, their technician insisted that the compressor was broken and needed to be replaced. Bottles, cleaning pipes, and even the salary quotation will be $34,000 if the original compressor is replaced.
At the moment I drove the car away and sent it to another warranty factory for another inspection. As a result, the technician still determined that the air-conditioning fan was broken and only needed to be replaced with a new one. And if the compressor needs to be replaced, their quotation here is better than that. The product is too cheap! !
At the moment I called back to tell Depin that the answer was still the same lady from the last phone call, who claimed to be an accountant, and told her again about the test results of others. This time she said that the fan I replaced is already under warranty. They can actually If you don't deal with it, they also said that they will install a fan to let the technology do the test. Does your manufacturer do the test like this? Ask for parts to install? ! Then try to see if it works? ! Where is the specialty of the technician? ! I also said that if I don’t like their handling, I can take the car to another house to do it! !
During the call, I asked her to make an accurate quotation for me. For example, how much will it cost to replace the fan with a new one? What brand? How is the salary calculated? Guess the result, there is no reply from Depin. This is their customer service level! !
1. It’s true that things are out of the warranty, but by coincidence, the replacement of the fan only has a 6-month warranty, but the thing broke just after the warranty period! But the most important thing is your handling attitude! !
2. Is it true that the customer is required to replace something that is not broken? ! Two different manufacturers have determined that the air-conditioning fan is broken. Do you still want to say it is the compressor? ! Ah~ Excuse me, the manufacturer, is the professional ability of your technicians to be confirmed? ! Still want to kill the guests? ! or BOTH?!
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