中華電信-高雄岡山神腦門市

If there are 0 stars, I will give 0 stars I don’t know what to ask and my attitude is very bad. I don’t know why I ask so many faces to the inquirer

I'll read the comments before I know Even if the clerk's service attitude is poor It's not good to use an e-sim Another telecommunication that hurt me couldn't receive the signal at all It will only say that there is a problem with my settings Is it when I have never used an Apple phone to set up telecommunications? Not at all professional! ! ! ! He also said that he wouldn’t use it, and asked me to call customer service Wow! I'm all in the store...I can't handle it yet Are you asking customers to call customer service directly? Blue clerk, don’t stand at the counter if you are not professional enough!

The phone call was just asking about the content of the contract, and he ignored it, and was hung up before finishing talking. Staff quality is super bad...

Why do you want me to give a star... won't it be too much? Do a mobile phone do seven or eight, talk about this and that, when everyone is not reading? Or do you think you are smart? I really changed my temper too much if I didn't pierce you on the spot Let’s not talk about it, a certain male clerk, it’s the first time I run a mobile phone business so popular, I wonder if you are practicing how to defraud, be honest, don’t be smart at a young age

Since the renewal of the contract for new mobile phones in mid-May 2021, there have been two problems, but the handling status of the stores is very bad. 1. Dealing with problems unprofessional and perfunctory attitude I switched from a 4G oppo to a 5G Samsung mobile phone, and it was transferred on the same day. I went home to test the network signal and speed, but the network was disconnected frequently during the first week of use. I was worried that the phone problem was taken back to the store. After they made some settings, they asked us to go home and use 4G first. After two or three days there is no problem, we can switch to 5G test. Since the day is the seventh day, we are worried that if it is delayed, if there is a problem with the mobile phone, we will not be able to return the product, but the sales lady said that they can tell the company about this part, please go back and test first. The test result is that there is no problem when using 4G network, and it will be disconnected from time to time when using 5G network. We called back to the store. The husband who handled the contract renewal and purchased the machine for me picked it up. He said that he had asked the customer service and it was a problem of bad reception. He also said that it was the same for his own (when I wanted to switch to 5G, He didn't tell me). Let me talk about my own position first. I really hate to change my phone because it is troublesome to transfer data, adjust the phone to my accustomed mode, etc., so I can not change it without changing it, I just hope to help me solve the problem. I also thought about the signal, but the signal is full at home, the download speed is above 500Mbps, and the disconnection will happen at home or at the company. In addition, when the shopkeeper was serving us, he was very dishonest (the use of shopping money, when I signed the contract, I could not see the complete content on the screen, so I had to sign, and recommended that the fish oil was taken when buying health products. Finally, When the checkout was about to leave, I told us that we bought a low-priced lutein), so I didn’t trust him very much. I called the customer service and asked. The customer service staff said that it sounded like a mobile phone problem, and the technicians contacted us and thought it was not. Signal problem. (Then why did the shopkeeper tell you inconsistency? Or do you just blindly do not want to help us replace the phone?) I don’t know why the frequency of disconnection is less (maybe the phone has been updated?), but you will find the Internet Sometimes I switch from 5G to 4G silently, but as long as I don’t disconnect the Internet and cause me to suddenly disconnect when playing games. 2. Work out the package, lie and throw the pot The second thing that made me angry with this comment: I saw the bill a month later and found that KKbox, which I asked to cancel when I changed the 5G plan, was still charged 149 yuan. (I haven't used KKbox online service this month, but I listened to songs from the offline database, so I thought the music I downloaded before could still be used because I still can listen to it.) Call the customer service to confirm that the contractor did not help me Cancellation, the customer service said that they will ask the store manager to contact me. I waited for a week. When I received a call in the evening of 7/5 today, the store manager surnamed Lin said at the beginning that they had adjusted the monitor and confirmed that I did not cancel KKbox at the time and asked if I had been using it during this time. (The implication is that I didn’t want to pay, so I fabricated the facts? Although I have a bad memory, I was impressed at the time. When I said that I wanted to cancel, the gentleman asked him if he helped me use the plan and adjust it to only 99 yuan. Okay, I said no. And my boyfriend was traveling with him, and he was sure that I had requested to cancel) Come again, looking at the monitor and relying on the video, I concluded that I didn’t say it. This excuse is too rough! So I asked the store manager If there is any recording, she replied yes. I said that I would ask you to adjust the recording file for confirmation. Then she replied that "the organizer did not say that it would be cancelled in the impression." I'm really hot right now, so I said I don't want the money, but I will definitely complain. Please adjust the recording files to confirm the actual situation. The store manager responded by calling me after confirming today, but today has passed, and I haven’t received a response yet... This article is purely out of breath and does not ask your store to solve any problems. From the unpleasantness during the contract renewal to the subsequent handling of the incident, I feel that this store is very casual from top to bottom, and the attitude is also very poor. If there is no such thing later, I will touch my nose and think it will not be the next time. It's fine if I come to this place, but I don't have the sincerity to solve the problem and I will pass the responsibility to the customer. I really can't help it!

I haven't been there for a long time. I have been there twice recently because of the recycling of old phones. The attitude of the staff is good and the attitude is different from the previous attitude, and the service staff has also changed. You can recommend

The service attitude of the staff is very kind and polite, especially the clerks surnamed Huang and Lin are very patient and professional enough to quickly understand customer needs and have a sense of trust and impressive ?????

The gift of shopping bonus for renewal of contract is fake, and the clerk is not truthful for the performance bonus.