花蓮寶豐小客車租賃有限公司

Tourists come here to see ? It’s a big deal with the car’s heart. Not only does it recognize the money and the order, but I don’t recognize it on the same day. Afterwards, I don’t admit that it’s a bloody spray. It’s our own fault! What? ? We booked a few days ago and paid for it. Okok, our fault is to rent a car with you, so other people should never make the same mistake as us. Watch out! This car rental always miss the order and you will have a awful trip in Taiwan.

Wen Chang, trouble your store must read and then reply. "Recap" I and Mr. Wang, who was following the 10/11 message, will be the next one. 1. On the day of 10/1, I originally called the car rented on the car for 10/11 pm, but there was no car on the day of the reply. It was only 10/12 that there was a car to rent, and later recommended by the car rental. Call your store to order a 10/11 pm locomotive. It is expected to be rented 10/12 early in the morning. In the past, the older boss of your store took the chest to ensure that the organic car can be rented at 10:11 pm on the same day. She said that because 10/11 will return a batch of locomotives after noon, we will confirm that we really don't have to book first? The proprietress seems to be anxious to hang up the phone and say it right, we just want to say ok~ since the boss said, trust her. 2, 10/5, think about it or not, decided to call your store to order "10/11 pm 3 pm Mr. Wang locomotive one", after the reservation is successful, your store's remittance account information to us. Only the remittance account number and the remittance amount of 400 yuan are mentioned in the message. It does not indicate that the remittance should be completed within a few days, otherwise the order information will be cancelled. 3. Because it was just a few days, I was unable to handle the remittance deposit immediately. After 10/7 remittance of 400 yuan deposit to your account, 10/8 call back, please check the amount of our remittance, the phone is the same elderly The boss took it, and we insisted that we didn’t order the 10/11 locomotive with your store. We couldn’t find our order information and didn’t receive the 400 yuan deposit. The tone was not good. I said, “I can’t find it, why are you? Remittance is not made immediately." But if we don't book a locomotive with your store, how can I receive the message from your store's remittance account and complete the remittance action? Moreover, your store does not indicate that the remittance must be completed within a few days, or the order will be cancelled. Otherwise, the order is not seen because we did not immediately transfer the remittance. ? Furthermore, the order was not seen by your store, and it is irrelevant whether we send money immediately after booking. 4. In order to check our order data and the part of the 400 yuan deposit that has been remitted, we have called back and forth with your store several times. The same old boss has always presented a bad tone and pushed the responsibility to us completely. "There is no ah, you can't find your order." This sentence is repeated many times. Finally, after we dialed the phone for the third time, the boss finally said that we had found our "Mr. Wang's order" and confirmed receipt. The deposit of 400 yuan, but in the phone call, the boss did not confirm with us the contents of other orders such as the date we booked the locomotive. 5, 10/11 at about 2:30 pm, we arrived at your store. At the beginning, we were received by a younger boss. When we heard that we had a reservation for the locomotive and the remittance was scared, we immediately went to the older boss. The old boss was interrupted immediately after we had finished speaking, saying that we were ordering a 10/12 locomotive that was not 10/11. "You said that 10/12 is a locomotive on the phone." No matter how we talk about the above-mentioned causes and consequences with the two bosses, and we definitely say that the 10/11 locomotive is still fruitless, especially the attitude of the older boss is a mistake. And when we talked about the fact that the above orders were lost in your store, the 4-5th time, the older boss’s mouth was resigned. "Call the younger brother to order, how can I write..." Can you deduce what is wrong with your store when you take the order?). 6. In the end, because there is no locomotive at the scene, your store said that there is a car at 4:30 pm (we were around 2:30 pm), we still didn’t rent a locomotive with your store and got the deposit 400. Yuan, find another house to rent. ------- divider ------- The ex-sex summary is over. Here are some points we would like to ask about. Ask your store: (1) Regardless of whether we are ordering a 10/11 or 10/12 locomotive, is it true that the order was lost by you? We did receive a remittance account message from your store, which means that we must first book a locomotive with your store. (2) The older boss of your store, when we called and wanted to confirm whether your store received the 400 yuan deposit from our remittance, if we could not find the order information, is there a more appropriate approach, instead of Just repeating the phrase "There is no order for you here"? Even the direct responsibility is caused by the remittance that we did not immediately book. It is not appropriate to directly return the responsibility for not receiving the order information to the consumer. As mentioned in (1) above, we definitely have to know the remittance account information after booking the locomotive with your store and receiving the information sent by your store. It is possible to have a follow-up remittance of 400 yuan deposit. Is it more appropriate to: Is there a locomotive that has not been rented out on the day, and a new order? If there is really no extra locomotive after confirmation, we can proceed to the discussion on how to return the 400 yuan deposit. (3) Due to the disappearance of the order data in the middle of the journey, it has not been confirmed whether the date of booking the locomotive is 10/11 that we said or 10/12 that the store said. There is no solution to continue the investigation of the date, but we just want to say, Can your store's reservation locomotive SOP be further reviewed and improved, such as the disappearance of this order, is it an internal link error when your store receives a call from our reservation locomotive? And whether you have to avoid the problem and immediately push the responsibility to the consumer? We can understand that the old boss of your store can't find the panic of the order, but can we not panic consumers? We already have a remittance deposit to your store! Even if the order disappears, it should be the cooperation between the two parties to see how to solve this problem in the future. If the problem can be solved smoothly if the order information is not found, and even if the content of our order information is further confirmed, it is believed that there will be no error in the content of the follow-up order information. I also want to say that 10/11 we arrived at the scene. After the two parties found that the order information was misunderstood, the attitude of the older boss was really unflattering. The younger bosses did not fully understand all the above ins and outs. The older boss was out of the same nostrils, and it was really helpless to communicate. Especially when we talked about how the store lost our orders, the 4th and 5th times have been interrupted by two. .... Also, I hope that your store will not open this kind of empty check that "you don't have to book a locomotive to come directly to the scene on the same day." Suppose we are really the same as the original (please see the ex-gratia 1,), I believe that the old boss of your store, the stupid 10/11 directly to your store, and therefore can not rent a locomotive, we should be responsible for who ? (Of course, I can only admit that I am down, who told us to trust your store's reputation without reservation.) Mr. Wang has given a one-star comment to your store below, and also briefly describes the situation we have encountered, but unfortunately, your store has re-introduced the accountability of the order date, and it is only bad for consumers. The communication attitude apologizes, but the fact that we have lost our orders is still not mentioned, let alone Mr. Wang said. Perhaps the attitude and behavior of your store facing the disappearance of orders for the first time can be explained as lack of experience, but in the face of the follow-up issues and accused us of the comments given on google, we do not know how to say. On the day of 10/11, I wonder if the two bosses in your store still remember, we have already re-stated the above-mentioned order disappearing incident, and finally we said "Your store said that we booked the wrong date, well, we also recognized" ? We are only hoping that your store can give a reasonable explanation of why the order has disappeared, and that your store has properly handled this issue. But I didn’t expect your store to focus on the question of who is mistaken in the order information. Even before you have reviewed the internal order handling mechanism of your store, if you have any problems and how to improve it, you will directly counter the responsibility. In the face of such an immature store, it can only be said that it is regrettable. I don’t know which consumer will dare to order a locomotive with your store. After all, booking a locomotive on the phone is easy to lose the order information. Even the deposit of the remittance may not be further investigated. But thank you for your hard work, family business is not easy, bless you.

After booking the locomotive by phone, after receiving the remittance newsletter, when the remittance is completed and the phone is confirmed with the store to confirm the remittance information, the proprietress directly returns to the order and loses my order data, resulting in the subsequent correct booking time. Car rental, but also one bite is that we are wrong time. If there is no order information, how can I receive the remittance account of the store? The attitude of the on-site store is also very poor, and it will not reflect on its own internal problems. A shop that is very disciplined.

If you come to Hualien, the sun is too big or thunderstorms in the afternoon. Renting a car is the best option. The owner and his wife are cordial and not wordy, including the station pick-up and drop-off, and they bring things back if they forgot. The service is really good. Personally, I feel that I treat the car as my own treasure, and don't scratch it so that there will be no disputes about other people's comments. Looking at the previous car returning, the boss also looked around at will, and it was over. Motorcycles are also cheaper than nearby car dealers! Everyone might as well give it a try!

Not bad, the price is reasonable and friendly, but if it is not for Wuhan pneumonia, I really want to go to Hualien to rent a car and travel alone!

The price is cheap, the boss is nice, the car is in ok condition

The price is very favorable?? The boss and the proprietress are very kind! It is very worthwhile to choose this car rental when traveling, and I will rent it again next time? I think it is much cheaper than other homes?

The proprietress is very kind, and she left her jacket in the car and rode it to the train station by herself, thank you! Hard work...