花蓮二信美崙分社 - Hualien City

Friendly attitude, spacious and comfortable place

Good environment and good business

The service specialist is kind and patient

I went to more than one in the afternoon, there were actually two operations at the seven counters, and a bunch of people were waiting in line. Later, the supervisor asked other employees to help me first. I just had to pay the fee that day. I could n’t withdraw money at the bank's ATM, so I was patiently queuing up to use the counter card to withdraw. When it was scheduled, I was told that I could n’t withdraw from the counter card. Go to the nearby supermarket store, and then return to the queue. It's really training patience.

Contact Erxin is the early salary to open an account here. After opening the account, I found that depositors will be notified to collect calendars or other items at a fixed time every year. It is better than other post offices or banks. Outside the east and west, the service is really average. As soon as you enter the door, you can see all the counter staff on the left side, at least six or seven people, but looking at the people who usually go to work, they are probably less than the counter staff. It seems that, except for a few peak hours that require so much manpower, most of the time is idle manpower. In fact, we can consider streamlining, and then there is a reception area set up on the right side of the door, and sometimes it is good for customers to sit and talk. Yes, but for the few customers, it is a bit unnecessary to waste so much space. Especially after the outbreak of the epidemic, these so-called seating spaces are even more worrying, and people have to be sent to spray alcohol to clean up at any time. To be honest, it’s okay to stand and talk with customers, unless there are really a lot of things to talk about, you can get a small exclusive space. Or like Taiwan Bank, make a separate space for the insurance specialists, so that the specialists can introduce the products well, otherwise such a large space will be a pity!

I went to Erxin Meilun branch in Hualien to open an account before. They reminded me to go to a branch nearer to do it, but I just happened to pass by to do it. Personally, I didn’t feel any inconvenience. First, the volume of the speech was too low. I asked the other party to increase the volume, but it was still very low. When filling in the information, the part to be filled in was not clearly explained, and the same document was repeated several times. They acted as if I was embarrassing her. The process The staff at the middle counter looked sideways at the customer and whispered in front of the customer several times. It was hard not to understand that they were discussing the customer. Afterwards, I took the initiative to ask if I wanted to apply for online banking, and explained that it was all done. When I got home, I found that I had not applied for online banking. I have never been to any bank to deal with things. This is the process and attitude. Why do you treat customers like this? Staff quality please come on...