明台產物保險股份有限公司花蓮分公司

No one will answer the phone at all

specialized

The service staff will automatically serve you,

During the lunch break, the staff still put down their chopsticks to assist with insurance matters. Thank you so much!

The service is good, I don't care if I am a cheap accident insurance, but I am not sure about other expensive or long-term policies.

I left the information a year ago and asked them to help with the auto insurance. After leaving the contact information, I didn’t contact them from year to year until the year after I just called the customer service. The response is... Let’s just leave it alone. Up

The service is good, it would be better if the premium is cheaper XD

From insurance business to claims settlement personnel to supervisors, the entire company is loose to exaggerated, just a simple case of no one being injured and collided. I have never received any active calls from any person, and I always have to call myself to ask about the progress of the claims. The case is about to be closed, the insurer doesn't know it. Asked the male claims adjuster surnamed Zhou when he entered the factory, when he repaired, when he gave the invoice, etc. The other party didn’t know when he asked three questions. He only said that there was a short message notification for every progress, but he didn’t receive it at all. The number was mistakenly planted as someone else's phone On the other hand, the female insurance business surnamed Zhang ignored the whole process and waited for the customer to contact herself. Answering the phone would only allow the claims adjuster to call back. She didn't care about the progress of the processing at all. After expressing her dissatisfaction, the salesperson shouted loudly. Roaring, it is the first time to see a business that is so arrogantly yelling at customers without service. All of your employees are eye-opening. If you have read this message, please pay more attention to these few people when applying for insurance. This company may be a supervisor as long as it has a better emotional control and can fully explain the matter. The supervisor's call is also a light and simple apology. I can't feel that the above-mentioned personnel will be punished or strengthened because of the complaint. The head office had to deal with it. After 80% of these low-end personnel, they continued to happily cause customer distress. Even simple cases of collision can be handled like this. In recent years, the premiums have been really sad, and it may be more secure to feed the pigs.