Acer Authorized Service Center

The service staff enthusiastically explained that the service attitude is very good

If it wasn't for the customer service and scoring mechanism of the head office, I wouldn't even want to give it a star! Last Friday, the laptop screen was broken and sent to be repaired. I don’t know if it was the store manager or the staff member. He said that he would have to wait until the next Tuesday night or Wednesday to get it. I have said beforehand that it is a computer for work, and there are company information in it, and I heard exactly that he said it was the slowest Wednesday to fix it for him. As a result, I called and asked on Tuesday, and actually told me that it might be Thursday or Friday. I would like to ask, then what did I put my laptop on your side for the last week to the current week? Banks can increase interest rates. I have no progress with my laptop on your side. The income and progress of my personal sideline business and my second specialty, who will settle the claims? Of course, this does not rule out the fault that you did not have a backup, but "if you are not sure that you can fix it within the time limit you have stated, please do not book time for the customer privately" This feels very bad! And it was clearly your problem. At that time, I didn't say an apology from the beginning to the end of the phone call. I just kept skipping the needle and saying it was a seasoning problem? Regardless of whether it is the seasoning or the presence of the engineer, it is a problem that you must face yourself. It is not a problem that you must first speak to the customer and then come to the customer to absorb it! I think it's very ridiculous that after calling the customer service of the head office this morning, Ma uploaded a newsletter at 1 pm saying that it was repaired. Then what is the situation of waiting until Thursday and Friday as mentioned on Tuesday? And when I went to pick up the package just now, the lady at the counter kept saying that I couldn't get through the phone, and the text messages were also sent a lot. I wonder if I received it? Oh my god, of course I knew I was going to get it after seeing the newsletter. And when I arrived at the scene, the employee who contacted me earlier also had a bad expression, and the whole service experience was bad! After the repair, I decided to buy another ASUS laptop. At least, the service is more thoughtful and perfect. Really disappointed with the service this time! One disappointment is enough!

Come to recharge the computer, all questions have been answered well

The service is not bad. I sent it to upgrade win10 last night, and the processing was completed at noon the next day. The charge is 600 yuan.

Repairing a laptop has to be delayed until the customer spends money to call to say hello yet? ??? The store service staff is really inefficient!

Poor service attitude, one question and three I don't know, only know to push it to the head office, and ask the customer to call back? Is there anything, do you know how difficult it is to call back a guest?

When you go to the service center to ask product questions, the store staff will only refuse, and ask the customer to call the customer service staff to ask... Going to the service center is to ask your questions, but the result has been pushed to the customer service staff and then asked three questions about the product. I don't know the basic knowledge... If you don't know what to ask, you need to ask the customer service staff... What exactly do you want customers to do?

This store is "authorized", so there will be no 58-minute quick repair service. Because there is no engineer, it needs to be sent to other counties and cities for repair, and it takes at least 7-14 days to go back and forth; if you want 58-minute quick repair, it is best to find Write "direct" service center. Personally, I went back to my hometown on vacation and wanted to say that I had time to repair the laptop (the touchpad was damaged). As a result, I only learned about the whole situation through communication with the counter lady at the scene, but the counter lady was very polite throughout the whole process. Personal experience is very good. Later, I went back to Taichung and rode to the direct sales center for maintenance. Personally, I think that if you have a day of free time and need a laptop in a hurry, you can consider taking the Guoguang Bus from Chiayi to Chaoma Station (the journey time is 1 hour and 15 minutes; the one-way ticket is 175, and the price of the round-trip ticket is forgotten), and get off. Afterwards, go from Chaoma Station to the Acer Direct Service Center on Xinlu Road, Taichung (about 3 kilometers). As for this part, you can consider taking the Taichung bus or the taxi locomotive shop near Chaoma Station. You can visit Taichung.