Acer Authorized Service Center

Don't want to make money? Hit 5 times to hang me 5 times, the sixth time

Jiexiu.com and EPSON stores have now been changed (2020/08/20)

The counter lady is very polite. The charge is a little expensive. The maintenance is very efficient.

I sent it for repair on the 24th, the maintenance center 25 said that the newsletter has been sent (not received) Why is there a customer service call on the 28th to confirm whether it can be refilled? No notification to 9/4 whether the computer is repaired ... = (((

The service is generally to take orders, but each order starts from 300 yuan, regardless of failure, it is a company that needs money!

I don't even want to give a star The first time I showed my problem to the counter girl, I went to the scene after receiving the text message, but the engineer told me that because I couldn’t contact me, but I didn’t see my problem, I would show him the video again. I said it’s not a screen problem but a keyboard problem. Didn’t I show it to the lady at the beginning? So I waited for a while In addition, I said that the external mouse will flutter around when I don’t touch the touch panel. It’s normal to lock it and unlock it, but the solution turned out to be a function of "External Mouse Touch" without authorization. The control panel will have no function", did I say that I don’t want the touch panel function?

Subject: The laptop has just been repaired, the original problem still exists, and there are even more new problems, and the maintenance telephone customer service experience is unpleasant. Recently, I went to ACER Yilan Service Office in the middle of January, 202. After repairing the screen dormancy, the screen would be black and crash. The engineer said that it was a hard disk problem. At that time, I asked me whether to replace a normal or a high-speed one. I chose a cheaper normal hard disk and waited for a long time. There was no news. After calling and urging, I said that the goods would arrive within a week. I didn’t know that the one week deadline was about to pass, so I called me and said that only the more expensive high-speed hard disks can be used. If you change the expensive ones, at least it won't be delayed for nearly a month. The point is that not long after the repair was completed, the sleep black screen failure problem still exists (there is a video certificate 6/9/2021), and even the screen began to flicker in August, it seems that the more money has been spent on repairs, the worse the phone calls. During the process, the engineer’s voice was so low that he didn’t know what he was talking about, so how do you let the customer understand your profession; although I now doubt whether you still have it? :)

A laptop battery that has been 7 years old is broken. Before because of the epidemic, the children needed online classes, so I took it to repair. The young technician clearly told the company that there were no new parts, and we had to wait until there were second-hand ones on the market. . To be honest, this laptop was a top gauge when I bought it. It’s a pity to have to reimburse the whole set just because there is no battery, so I put the laptop in the repair station and waited for the parts I don’t know when it will be available. . A few months later, I had long forgotten that the laptop was still there, and unexpectedly received a call from the technician saying that a replacement battery was found! I can go and get it back! Really surprised and happy! ! This technician is really caring, I don't know how much time he spends searching for second-hand parts online! Really awesome! The laptop was brought back to life, and the child enjoyed it very much. I would like to invite Acer to reward him!