ACER宏碁直營服務中心 - Section 1

Why do I have to rest on the sixth day QQ I am a student and I can't go to the store on weekdays, and I have no friends to help me get it :( What should I do with my laptop?

Engineer Zhu is very high-quality, actively and carefully handling customer problems, even if the counter attitude is very bad, but the name of this engineer Zhu has already polished the name of the store! ! !

Without personal experience and experience, I think other people may be talking nonsense, maybe a little negative. Over the past week, I have personally experienced and felt their helplessness and dissatisfaction. I will not give details of my case here. If possible, I would recommend going to the Taipei Guanghua Direct Service Center. Regardless of service attitude, technical expertise and careful listening, the service personnel there are satisfied, reassuring and trustworthy! If you really want to use the maintenance service here in Taichung, I suggest: 1. At the repair delivery site, take pictures of all appearances of your equipment. In the event that the device is found to be damaged when you pick up the machine, the photographic record delivered will protect your rights. 2. In case of unpleasant events or disputes: do not argue, present your opinion and evidence, refuse to take back the equipment, do not sign maintenance documents. 3. Insist on solving the problem and accepting it sincerely before signing the maintenance document and taking the equipment back. There is no customer service here in Taichung, or "equipment delivery" would be more suitable. No expectations, no disappointment, no expectations for customer service, no disappointment for no customer service.

The design of the acer E-57EG laptop and the repair technology of this shop are so bad , I found that their design has shortcomings. There is a quick-release expansion cover at the back, which can easily replace the hard disk, SSD, and DRAM. In order to avoid being in the power-on state during replacement, a protruding column is designed with a push switch, but this design has The problem is that the protruding column is a certain distance from the screw, and the plastic deforms over time, and the height of the pressing changes, causing the pressing switch to be touched only by the weather occasionally. I bought 2 acer E5-575Gs before and after. The price was more than 25,000. At the time, I thought it was a good value for money. The price was 15.6 inches. I bought one for my son first. It's only been over a year, and the battery exploded. After a while, my son's can be turned on from time to time, but often it won't turn on. I took it to this shop for repair, and it said that the power supply is broken, the battery is broken, the motherboard is broken, and the SSD is also broken. It's broken, the repair fee is 15,000, I was very angry, there is such a bad computer, so many things broke at one time, and I don't believe what they said, but my son was in a hurry, so I bought another ASUS, which cost 500 yuan I took this one home, because there is no shortage of computers, so I don't rush to repair it. After about 2 years, in February 2022, the same problem happened to my E5-575G. After repairing it, I found that the top post of the quick-release expansion cover could not reach the switch effectively, so I put a few pieces of tape on the top of the top post, and the problem was solved. This made me think that my son's computer has not been repaired, so I put my son's E5-575G , repaired in the same way, and it was successful. To confirm that the repair is true, I changed my son's computer from 3/6 to 5/2, and it is all normal. So my conclusion is that cheap is not good, acer is so big The brand of ASUS, don't smash the brand for the sake of market share, the ASUS thin and light notebook that I bought for my daughter 2 years earlier than my son has been in good condition for 6 years.

I sent an Acer REVO ONE to be repaired. After waiting for almost 10 days, I didn't receive a call from the engineer. I called and asked only that the motherboard was broken. I was waiting for the parts to be adjusted. I wondered if I should ask the customer if they want to repair the parts before adjusting the parts? At the moment, I have a direct reply saying that I am sure to repair it. Three days later, I called and asked me again if I was sure to replace the motherboard. I called again to confirm that I wanted to replace the motherboard, and agreed to the cost of 2,500 yuan. As a result, when I took it home, I had to connect the bluetooth keyboard and found that it could not be connected at all. I had to put the keyboard on the REVO ONE to get it connected. The WI-FI also couldn't connect. I simply disassembled the casing and removed a small window on the side. Sure enough, the bluetooth and Wi-Fi cables were not connected... I was completely dumbfounded. Fortunately, after I connected it, everything was normal. It can only be said that ACER's Taichung maintenance engineer is alone. Responsible for too many maintenance, unable to maintain the proper service quality, if domestic brands want to retain the support of the Chinese, please also do a good job in logistics services.