Aesop Mitsukoshi Taichung
3/5
★
基於 8 評論
Contact Aesop Mitsukoshi Taichung
地址 : | No. 301, Section 3, Taiwan Blvd, Xitun District, Taichung City, Taiwan 40756 |
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電話 : | 📞 +8879 | ||||||||||||||
網站 : | http://www.aesop.com/tw | ||||||||||||||
Opening hours : |
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城市 : | 北區 Taichung City | ||||||||||||||
Description : | Australian company known for high-end skincare products & gift kits, plus home & body fragrances. |
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allie lin on Google
★ ★ ★ ★ ★ 連假南下旅遊靠櫃體驗非常差勁?
一位年約40戴著Dior耳環的小姐態度極差
愛答不答,還要我主動詢問可否試聞
體驗時擠在我手上之後頭就撇掉等我自己搓洗
非常不尊重人
因急著購買故還是請她結帳
態度立馬180度轉變:我送妳到門口
建議台中新光Aesop慎選員工
這素質未免也太差勁了吧!!!
The experience of relying on the counter to travel south on holiday is very bad?
A young lady about 40 wearing Dior earrings has a very bad attitude
I love to answer or not, and I want to take the initiative to ask if I can try it out
After squeezing it on my hand during the experience, I swiped my head off and waited for me to wash it myself
very disrespectful
Because I was in a hurry to buy, I still asked her to checkout
Attitude changed 180 degrees immediately: I will send you to the door
Taichung Shin Kong Aesop is advised to choose employees carefully
This quality is too bad! ! !
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許寶云 on Google
★ ★ ★ ★ ★ 客人要走進去,還有三個女生在後面聊天完全沒有要理我的意思,當我走進店內的一半時,才上前靠近詢問需要找甚麼產品,可以完全感受的到店員完全沒有想要介紹,就算介紹了態度就像死魚一樣.....
Aēsop這麼有質感的香氛品牌,但是員工素質很差,完全不配,而且還是在台中新光!真的很令人失望?
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溫伊恩 on Google
★ ★ ★ ★ ★ 消費心情非常優 ?????
Leesa服務人員非常專業及詳細介紹!
在整個購物過程中,完全沒有壓力
有任何問題,有問必答及建議、參考
本身是使用兩個月的愛用著
開始注重外在及接觸保養過程中,嘗試了非常多的專櫃保養品等,都沒找到適合的
最後找到相當低調沒有大打廣告,主要顧客都是識貨長期愛用者
我近兩個月使用:
• 香芹籽系列(潔面露、抗氧化精華)以來
讓我膚況提升許多、提亮、膚況變穩定。
• 輕柔潔面乳於早上起來使用,打破我過去思維;讓我的膚質越來越好!
• 漱口水、牙膏,也是我日常所愛的商品
• 入手B3C於痘痘長完後,開始會使用,功能修復及消除痘疤
• 橙瀅營養成份、修復、消炎相當多功能
# 使用香芹籽系列 + 輕柔潔面乳兩個月
在臉上出現已久2年的不明凸物消失了,讓我的膚況漸漸越來越好、整體提亮許多;在拍照上自然也加分!
# 現在旅行會隨時帶著香芹籽旅行組 ?
Consumer mood is very good ?????
Leesa service staff are very professional and detailed!
During the whole shopping process, there is no pressure at all
If you have any questions, you must answer them, suggestions, and reference
It's been used for two months
I began to pay attention to the external and contact maintenance process, tried a lot of counter care products, etc., but did not find a suitable one.
In the end, I found that it was quite low-key and did not advertise. The main customers are those who know the goods and use them for a long time.
I used it for the past two months:
• Since the caraway series (cleansing lotion, anti-oxidant essence)
It improves my skin condition a lot, brightens and stabilizes my skin condition.
• Use the gentle cleanser in the morning to break my old thinking; make my skin better and better!
• Mouthwash and toothpaste are also my daily favorite commodities
• Start using B3C after the acne grows up, start to use it to repair and eliminate acne scars
• Orange Ying's nutritional ingredients, repair and anti-inflammatory are quite versatile
# Use parsley seed series + gentle cleansing milk for two months
The unidentified protrusions that had been on my face for 2 years disappeared, and my skin condition gradually became better and brighter overall. Naturally, I got a bonus in taking pictures!
# Now traveling will always take the caraway travel group ?
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samantha chien on Google
★ ★ ★ ★ ★ 今天去試聞洗手露,接待我的櫃姐讓我覺得不太愛回答的感覺,因為第一次接觸這品牌,會問比較多問題,例如我說「我想了解你們新出的香水」,您只回答「我們新出的有三款欸」然後就沒有後續跟多做介紹了?
而且我也不知道,那時候正在等你跟我介紹,我還要尷尬的打開Aesop的網頁搜尋然後問妳???
要不是當下真的很想買洗手露,我真的很不想跟妳對話,然後離開回頭看就感覺您跟同事的眼神有點瞧不起人(也可能是我誤會了)
瞬間覺得後來逛Diptyque 專櫃的櫃姐都比你們態度好很多,也比較讓人家願意買更多。
很多時候客人不是不願意多買,而是取決服務態度?
I went to try out the hand lotion today. The counter lady who received me made me feel that I didn't like to answer, because when I first came into contact with this brand, I would ask a lot of questions. For example, I said, "I want to know about your new fragrance." Just answer "We have three new models" and then there is no follow-up to introduce more?
And I don't know, I was waiting for you to introduce me at that time, and I had to open Aesop's web search and ask you in embarrassment? ??
If it wasn't for the fact that I really wanted to buy hand soap at the moment, I really didn't want to talk to you, and then I left and looked back and felt that you and your colleagues looked down on others (maybe I misunderstood)
In an instant, I felt that the counter ladies who visited the Diptyque counter later had a much better attitude than you, and made people more willing to buy more.
In many cases, customers are not unwilling to buy more, but it depends on the service attitude ?
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Jia Ci on Google
★ ★ ★ ★ ★ 第一次特別想留負評,女服務員的態度真的有夠爛,因為沒用過Aesop的商品,想試看看身體乳液,進店詢問是否有保濕的,店員拿兩種較滋潤的給我試擦,介紹了味道就結束了,擦了因為要點黏,想問看看清爽一點的質地,雖然有另外再拿給我使用,卻一副不想介紹,惜字如金的樣子,本來想買的慾望都沒有了。
我直接到隔壁Sabon消費,服務態度真的差很多,十分鐘結帳。
試用的客人也是人吧?真的不推薦各位來這裡消費,還要看店員臉色,傻眼。
This is the first time I want to leave a negative review. The waitress' attitude is really bad. Because I have never used Aesop products, I want to try body lotion. I tried rubbing it, and it was over after I introduced the taste. I rubbed it because it was sticky. I wanted to ask for a refreshing texture. Although I had another one for me to use, I didn’t want to introduce it. It looked like gold. I wanted to buy it. desire is gone.
I went directly to Sabon next door to consume, and the service attitude was really much worse, and the checkout took ten minutes.
Are the trial clients also human? I really don't recommend you to come here for consumption, but also look at the clerk's face, dumbfounded.
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Elle Lo on Google
★ ★ ★ ★ ★ 很少給負評,但今日靠櫃體驗極差,櫃上櫃哥的服務態度有失服務水準,講話用詞讓消費者聽了不是很舒服,加上服務有些差別待遇,說明產品到一半會擱置顧客直接服務下一組客人?!讓人感到疑惑品牌是如何對員工進行教育訓練。
櫃上體驗的品質完全影響品牌好感度與顧客的黏著度,希望貴公司能更加重視櫃上的服務品質。
I seldom give negative reviews, but today's counter experience is extremely poor. The service attitude of the counter guy on the counter is not at the service level. The words used in the speech make consumers feel uncomfortable, and the service is treated differently, indicating that the product will be halfway through. Shelving customers to serve the next group of customers directly? ! One wonders how brands educate their employees.
The quality of the experience on the counter completely affects the brand's favorability and customer adhesion. I hope your company can pay more attention to the service quality on the counter.
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Jing-Rong Chen on Google
★ ★ ★ ★ ★ 櫃哥櫃姐的服務態度不行,建議重新員工訓練,還是貴品牌第一線的標準就是如此? 靠櫃幾次購買感覺都不好,不想介紹產品、或是隨便介紹,試香時香水亂噴(看評論還不是單一個案⋯)、或是沒噴到手上然後人就飄走???
對談時也很冷漠,這個櫃點適合已做好功課、靠櫃買完閃人,不用期待櫃哥櫃姐介紹。2顆星是給產品本身、服務基本是0分。
The service attitude of the cabinet brother and the cabinet sister is not good. It is recommended to retrain the staff, or is this the standard of the front line of your brand? I didn’t feel good after buying it several times by the counter. I didn’t want to introduce the product, or I introduced it casually. I sprayed the perfume randomly when I tried the fragrance (seeing the comments is not a single case...), or did not spray it on my hand and then people floated away? ? ?
He was also very indifferent during the conversation. This counter point is suitable for people who have done their homework and bought flashers at the counter. Don't expect to be introduced by the counter brother and sister. 2 stars is for the product itself and the service is basically 0 points.
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Jean on Google
★ ★ ★ ★ ★ 昨日(02/16)靠櫃,一開始因為對於 貴品牌好感度滿高,且有稍微上網了解一下想要的產品組合,所以滿心期待想至現場體驗。
殊不知竟是崩壞的開始...服務態度或許較主觀先不說...
(總之感受不是很好,其他人評論也有提到就不贅述了)。
在一開始詢問櫃姐香水時,介紹解說像惜字如金有夠簡短,比我在官網看的資訊還少..後來試噴香水,櫃姐也不很注意在我還沒準備好的狀態下直接噴,連另一支手背也噴到...然後也完全沒有覺得抱歉。
另外,我又主動詢問想試護手霜,結果櫃姐整個就很敷衍很想趕快結束的感覺...搞得我也不想浪費時間說聲謝謝就離開了!
後來到了Noseway,整個感受極好,既專業又舒服的詳盡介紹,雖然最後沒買,但櫃哥的態度始終如一的好,也讓我默默決定下一支想買的香水。
最後至Diptyque,服務跟態度也很OK,透過櫃姐引導買了喜歡的香水回家~~~
回想一開始去到 貴店真的是覺得浪費時間,再去的意願實在很低...
評星2顆星主要是給 品牌的形象好感度跟櫃位很用心的裝潢,但這一切敗在第一線人員真的很可惜...
Yesterday (02/16) I was at the counter. At first, I was very fond of your brand, and I had a little bit of Internet access to learn about the product mix I wanted, so I was looking forward to the on-site experience.
As everyone knows, it is the beginning of the collapse... The service attitude may be more subjective, let's not talk about it...
(In short, the feeling is not very good, and other people's comments have also mentioned it, so I won't go into details).
At the beginning, when I asked the lady in the counter about perfume, the explanation was short enough, like the words like gold, and it was less than the information I read on the official website. Later, I tried spraying perfume, and the lady in the counter didn't pay much attention to the state that I was not ready. I sprayed directly down, and even sprayed the back of the other hand...and then I didn't feel sorry at all.
In addition, I took the initiative to ask if I wanted to try the hand cream, but the lady at the counter was very perfunctory and wanted to end it quickly... I didn't want to waste time saying thank you and left!
Later, when I arrived at Noseway, the whole feeling was very good, and the detailed introduction was both professional and comfortable. Although I didn't buy it in the end, the attitude of the cabinet brother was always good, and it also made me silently decide on the next perfume I want to buy.
Finally, I went to Diptyque, and the service and attitude were also very good. I bought my favorite perfume and went home through the guidance of the counter lady~~~
Looking back at the beginning, I really felt like a waste of time when I went to your store, and my willingness to go again was very low...
The 2 stars are mainly for the brand's image favorability and the careful decoration of the counter, but it's really a pity to lose all this to the front-line staff...
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