Aesop Nanxi Store - Ln16

Because there is something you want to buy, go to the store to spend When I first entered the store, it was greeted by a male clerk. Did the clerk ask what to look for? We answer let's take a look first! Does he put on a stinky face? I thought I was wrong When I see something I want to buy later Just ask the clerk what the fragrance is made of? He directly took the product on the shelf and turned it over to show us the ingredient label on the back (the same did not say a word) Then I asked if I could smell the product He just smeared a little on the iron rod and gave it to me Didn't say a word Then let me stare at him and friends The overall experience of entering the store is extremely poor I am also in the service industry, and I have never encountered such a cherished word. I really don't know what's going on Wasn't the lady treated badly like this when she entered the store? Every clerk has such a bad attitude, I think I can accept it.

Originally I thought it would be fine, because I have been using their products all the time, but as soon as I got home and opened it, I really felt that it would not work. There was a female clerk who picked up my service, I asked him directly to buy shampoo, he gave a brief introduction, and after I was looking for which one I wanted to go back to and asked him a question, he was chatting with the clerk (yes, it was okay, but This happened 3 times!) It's the kind that waits for them to talk for a while before ignoring me Next, I asked her if she would recommend which one to use if there is acne on the scalp. She started to feel impatient and explained to me that "there are many reasons for acne that can't be solved by shampoo"? And finally there is talk of oil control Then start selling polishes I told him no, because I don't like too many programs, it's very troublesome. And started saying "sometimes it's not shampoo because it's not moisturizing" me? In short, I thought it would be better to check out and leave as soon as possible, but when I got home, I found that the inside of the bag was sticky, and when I picked it up, it leaked out? ! So the packaging doesn't have to be checked before? ? Really bad experience, I'm really not sure if it's a clerk issue or a company philosophy issue?

In an independent store around the corner, the clerks were very polite at first, but it was very stressful to have to go through them to taste the smell. There was no Chinese sign or price when shopping by yourself. Only the catalog board was given, but the detailed fragrance was not specified. Only the name and price (I might as well go to the official website to see, the clerk did not introduce it) If you try to smell it, you will keep asking what flavor you like. I have to smell it before I know what flavor I like, right? I have been asking abstract questions, and I have not tried your products before trying them out. The clerk sees that you can’t tell them, and their attitude is also indifferent, and they do not introduce the taste of the products in detail! ! ! Bad store experience ?‍? Even if I want to buy it, I won't go to the store to buy it It is recommended to directly introduce all the fragrances of your home, let the guests choose, or recommend the fragrances they like, instead of asking the guests questions all the time, it is impossible to always like the same fragrance, right? Why do you have to answer? After that, the clerk at Eslite Nanxi Aesop was more amiable. The perfume had a magnet to try to smell it. I smelled every one of them again, and I didn’t need to look at the clerk’s face?

Very poor service experience, service staff are inconsistent Even trying to try it is very stingy, and can't feel the brand value at all I am very impressed by how good Aesop is in the community. The brand has bought a lot of books just to promote the concept of LGBTQ. I admire the brand's attitude and vision. I also entered Aesop with friends with such expectations, and wanted to buy a bottle of perfume or hand cream Unexpectedly, it was the beginning of the whole image collapse As soon as I entered the store, I was taken to the corner by a male service staff, who told the brand that it was a one-to-one service, so I could only wait and see the price first. After waiting for about five minutes, I was greeted by a short female service staff wearing a children's mask and told me that I wanted to smell the smell of the hand cream, but they all squeezed a super small one (about the size of a grain of rice). Now I want to say what I want to smell. Later, I took us to see the perfume, and said that I wanted to compare the smell of flowers, and directly said that our store does not have it? ? Then he didn't let us smell other smells. He had to point to the bottles one by one and ask the service staff to give us a smell. He also asked him to test the spray, otherwise he would just open the lid and let us smell the smell. Isn't perfume just sprayed out to feel the change in taste? How about just smelling the lid? In the end, I smelled a good can. I wanted to write down the product name, and then feel the smell of the perfume before deciding whether to buy it or not. At this time, the service staff was very cautious and stopped introducing it, and asked us to see it for ourselves. If you can see for yourself, why did you emphasize one-to-one service? ? ? All in all, the experience I encountered this time, after reading everyone's comments, I found that it is not a single situation, and many customers have also encountered the experience of the service staff with a bad attitude. I hope brands can pay more attention to this situation, don't spend a lot of money looking for KOL business partners, hold events, and publicize how good they are, but even the most basic service personnel are not well trained, and they have lost a lot of customers and brought bad people. Service experience

I really like Aesop's perfumes. After learning that the whole store has been transformed into a queer literature library, I must come for a pilgrimage. Let me introduce the content of the event first ——————————————— Aesop collaborates with independent bookstores "Spring and Autumn Bookstore" and "Floating Bookstore" to conduct a series of book selections to provide space for LGBTQIA+ writers and people who support this community. During the event, the two concept stores in Taipei did not sell products, but replaced them with tens of thousands of queer literature works. All visiting customers can take away one of your favorite books for free, and they can claim one every day until the end of the event. The book selections in Nanxi Store and Zhongxiao Store are completely different. You can go and read them all, which means you can take away up to two favorite books in one day. time: 2021/10/23- 10/31 Place: Aesop Zhongxiao Concept Store Aesop Nanxi Concept Store ——————————————— Many people inside will need real-name system and crowd control. I was on Sunday afternoon, which happened to be the last day of the Shin Kong Nanxi Anniversary, but it didn't take long to wait for admission, so you should be able to enter soon. When you first entered, the clerk will introduce you to today's event very intimately, and put a little of their hand cream on your hand, which is very intimate. In the process of picking books, when I couldn't find where to put the books back, the clerk was very enthusiastic and said that they could help me put them back. The overall activity experience is really great. I thought that I could only receive one copy during the event. When registering the information at the counter, the clerk enthusiastically told me that the two stores had completely different book selections, and I could receive one copy every day. Welcome to participate in the event every day.

Five stars for the professional consultant (male clerk) Po Yeh, I am glad that the first contact with the Aesop brand was to serve him. It was Saturday, and there was a crowd of people in the store. As soon as I entered the store, the receptionist told me that your brand was introduced on a one-to-one basis and asked me to wait for a while. After waiting for the time, she asked the lady for a catalog to confirm the products she wanted to apply, and she wrote it down for me first. After a while, it was received by Po Yeh. There is a full-face wash basin in the store that can be cleaned and tried on site. After explaining my usage needs and skin type to Po Yeh, I recommended a series of products, including facial cleanser, exfoliating cream, conditioner, essence, and sunscreen. Lotion and other products, the careful and patient trial and introduction for me during the process brought me a very good experience. Most of the products are mainly woody and herbal, which is also very relaxing. Although he did not buy all of them due to the budget and the area of ​​the dressing table, Po Yeh has always maintained a consistent professional attitude, provided some trial packs of corresponding products that could not be purchased on the day, and patiently introduced the business philosophy of your brand and the "Women's Women's" held recently. "Voice" activity, and finally accompanied me to choose a favorite fragrance to spray on a storage bag made of environmentally friendly materials for me to take home. This shopping experience made me more aware of the brand Aesop, and it also left a very good impression. After the skin care products are used up, I will repurchase again. Thank you Po Yeh, I wish the store business is booming?