Aesop 新竹Sogo Big City 店
2.9/5
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基於 8 評論
Contact Aesop 新竹Sogo Big City 店
地址 : | 300, Taiwan, Hsinchu City, East District, Zhongyang Rd, 239號Aesop 新竹Sogo Big City 店1樓 |
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電話 : | 📞 +887 | ||||||||||||||
網站 : | https://www.aesop.com/tw | ||||||||||||||
Opening hours : |
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城市 : | 北 Zhongyang Rd | ||||||||||||||
Description : | Australian company known for high-end skincare products & gift kits, plus home & body fragrances. |
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Denny Liao (阿KEN小子) on Google
★ ★ ★ ★ ★ 我是香水愛好者,幾乎已經到了迷戀的地步
以下是我去8/18 18:40左右時的經驗:
我進門就表達我要聞香水(我知道香水不是你們本業,你以為男生不愛保養嗎?你們澳洲品牌的要當地買才便宜,我拿過長榮商務艙aesop旅行簡易包)
店員:有偏好什麼嗎?我們都是木質調
我:喜歡有果香味
店員:怎麼知道我們的香水
我:我喜歡收集香水,查youtube知道的
店員給我試了兩款,第一個悟香水,老款
第二款忘了,試完之後她沒有要讓我試其他味道的意思,我就質問你們aesop都只給試兩三款嗎?
店員:人都有嗅覺疲勞
我:你知道潘海利根有多少香水嗎?光獸首就有18支,如果我去台北聞每次給我聞三根我要如何買香水,更何況我家不住巨城,來你們這裡還要被限制。(我還剛從真的並列隔壁櫃Jo malone過來,要聞果醬系列,但這點我沒說)
店員:那你要試全部七支味道嗎?
我:不用了
(無法detail描述全部過程及語氣,你可以接受去買香水只能聞三支的概念嗎?我告訴你,我完全無法接受,甚至想罵人)
整體感覺很差,沒有賣香水的專業度,他已經被嗅覺疲勞這知識給框限住,而沒有順著消費者的想法走,應該說整體推銷技能不夠,其實呼應我第一句話,你們應該很少遇到是男生還是要聞香水的,而不是試其他產品,身為一個買香水的人,一定要侷限在我只喜歡果香味嗎?那只是偏好,但有可能具備花香味,木質味跳脫我原本的框架和想像,前中後味融合的非常好,而想買呢?
第二,微解封後有客人來就應該好好介紹熱情一點吧,多久沒有跟客人講話了,好的銷售員是希望把自家全部的商品都推銷出去吧?
跟其他人觀點一樣,員工訓練要再加強,不然新竹櫃可以收了,反正台北很近競爭激烈啊,周年慶也不會想到妳巨城,給你一個youtube洗刷潘海利根爛銷售經驗,櫃姊到底跩不跩,作者是“阿貝很全能”,我都想去體驗看看了。
I am a perfume lover and I have almost reached the point of obsession
The following is my experience when I went to around 8/18 18:40:
When I walked in, I expressed that I wanted to smell perfume (I know that perfume is not your industry, do you think boys don’t care for it? Your Australian brand is cheaper if you buy it locally. I took the Evergreen business class aesop travel simple bag)
Clerk: Do you have any preference? We are all woody
Me: I like fruity scents
Clerk: How do you know our perfume
Me: I like to collect perfume, check youtube to know
The clerk tried two styles for me, the first one, the old one
I forgot about the second one. She didn't want me to try other flavors after the trial. I asked you whether you only give two or three aesop trials.
Clerk: Everyone has olfactory fatigue
Me: Do you know how many perfumes Panhaligan has? There are 18 light beast heads. If I go to Taipei to smell three roots for me, how do I buy perfume, not to mention that my family does not live in a giant city, so coming to you will be restricted. (I just came over from Jo Malone in the next cabinet, I want to smell the jam series, but I didn’t say that.)
Clerk: Do you want to try all seven flavors?
Me: no need
(I can’t describe the whole process and tone in detail. Can you accept the concept that you can only smell three pieces of perfume? I tell you, I can’t accept it at all, and I even want to curse.)
The overall feeling is very poor. He has no professionalism in selling perfume. He has been limited by the knowledge of olfactory fatigue, and he has not followed the consumer’s ideas. It should be said that the overall sales skills are not enough. In fact, it echoes my first sentence, you guys. It should be rare to encounter boys who still want to smell perfume instead of trying other products. As a perfume buyer, must I be limited to my only preference for fruity scents? That's just a preference, but it may have a floral scent. The woody flavor escapes my original framework and imagination. The front, middle and last flavors blend very well. Want to buy it?
Second, after the micro-unblocking, if you have a customer, you should introduce your enthusiasm. How long have you not spoken to the customer? A good salesperson hopes to sell all of his products, right?
Like other people’s views, staff training should be strengthened, otherwise Hsinchu cabinets can be closed. Anyway, Taipei is very close and the competition is fierce, and the anniversary celebration will not think of your giant city. Give you a YouTube to wash away Pan Haili’s bad sales experience. Sister, is she lame? The author is "Abbe is Almighty". I want to experience it.
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t qy on Google
★ ★ ★ ★ ★ 女店員態度需要加強。請問誰會不知道洗手乳要用水洗,要問預算才肯介紹產品?員工訓練是否要加強,但印象中台北的店家很友善,還會主動給試用包
The attitude of the female clerk needs to be strengthened. Who would not know that hand sanitizers should be washed with water, and should ask the budget to introduce the product? Whether staff training needs to be strengthened, but the store in Taipei is very friendly, and will take the initiative to give trial packages
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黃
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黃湘 on Google
★ ★ ★ ★ ★ 想進去買個商品;但沒有人想積極介紹;你問她才回。
想問如何入會;轉過頭都在聊天
牌子大業績好;就那麽的…..
可惜我買的是服務;既然是這樣的服務
也是謝謝再光臨
Want to go in to buy a product; but no one wants to actively introduce; you ask her to answer.
I want to ask how to join the club; I turn my head and are chatting
The brand is big and the performance is good; just like that...
It's a pity that I bought the service; since it is such a service
Also thank you for coming again
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瑄
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瑄 on Google
★ ★ ★ ★ ★ 態度ok
積極度0
不囉嗦直接買 試用包也沒給
袋子也沒問喜歡什麼香氣
之前還有問~
覺得很不貼心
Attitude is ok
Positivity 0
Don't worry, just buy the trial package and don't give it
The bag didn't ask what scent you like.
I have asked before...
feel very inconsiderate
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黃
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黃子萱 on Google
★ ★ ★ ★ ★ 態度 積極度差到不行 一開始站門口先是不開口詢問需要什麼產品,都是等顧客先開口才介紹,介紹途中一直反覆強調價格,好像瞧不起人覺得我們買不起一樣,購買體驗很差勁
到店時間是3/26 1700左右,櫃上是兩名櫃哥及一名櫃姐,穿皮外套的櫃哥態度真的一副瞧不起人的樣子,一輩子不會在踏進新竹的Aesop了。
Attitude is too poor to be positive. At first, I stood at the door and didn’t ask what product I needed. I waited for the customer to speak first before introducing it. During the introduction, I repeatedly emphasized the price, as if I looked down on people and thought we couldn’t afford it.
The arrival time is around 3/26 1700. There are two cabinet brothers and one cabinet sister on the counter. The counter brother wearing a leather jacket really looks contemptuous, and he will never step into Aesop in Hsinchu for the rest of his life.
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Ann Ho on Google
★ ★ ★ ★ ★ 在平日來的時候是碰到年輕的櫃哥,都有試聞到想聞的香水,櫃哥把香水噴在棉片上讓我帶回去,避免重複聞他人聞過的試香紙這點在疫情中優於其他櫃位,也方便聞後期味道變化。
When I came here on weekdays, I met a young cabinet brother, and they all tasted the perfume that I wanted to smell. The cabinet brother sprayed the perfume on the cotton pad and asked me to take it back, so as to avoid repeating the smell of the test paper that others have smelled. This is the best in the epidemic. In other counters, it is also convenient to smell the later taste changes.
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陳
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陳0 on Google
★ ★ ★ ★ ★ Anna Wu 服務態度真的不ok
下次也不會再找他
如果沒有熱情就建議不要在這上班?
不是第一次購買了,
第一次遇到這種服務
台北買的客服態度大概比你好100倍吧
敷衍的回覆真讓人對這品牌失望
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駱
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駱冠軒 Timber Lo on Google
★ ★ ★ ★ ★ Sydney bondi beach Aesop is extremely better than your sucks service.
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