富基電通股份有限公司 AFASTOR CORPORATION - Section 3

The customer service staff has a very good attitude and cares about your product usage. On-site repair and waiting time is 10 minutes, quick repair and quick replacement service. There is a rest area for customers and drinks can be taken by themselves. This is the company with the best attitude I sent many agents to repair.

Yesterday, half past six p.m. login Haier LCD TV failure, there is also this morning to help deal with engineers, maintenance work can be done quickly, less than half an hour to replace the product

It takes about 15 minutes to replace the faulty hard drive. The staff is very quick and kind, worth 5 stars

The engineer is not professional enough, the supervisor needs to call back but the call is not returned, and the engineer reports the wrong specifications and buys the wrong materials.

It can provide on-site replacement of damaged hard disks. For special-specification hard disks, it is less prone to use faults in the application (before the past, you must first call to confirm whether there are spare hard disks to replace, otherwise it may be a white run). error

From July 20th to July 26th, it is still being tested by engineers. Is it to detect the Mid-Autumn Festival? It is sent for repair almost every month, and will never be used again next time

The very poor customer service center, due to the failure of ASRock motherboard, it will take a long time to send the motherboard for repair, so on 8/24, we made a special trip to send the motherboard to your company’s service counter. On 8/25, call customer service to inquire about the repair progress. The customer service lady replied that it is currently not possible to replace the good product. I want to send it back to the original factory. I kindly reply that please help me deal with it as soon as possible. I received a call from your company's customer service on 8/30, saying that I only received my motherboard today. Asked me that the information needs to be filed, so my motherboard will not be processed for 6 days after leaving it at your company's counter? The customer service lady also told me that the good product could be replaced, but it just happened to be out of stock. Then I called on 8/25 and asked if it was OK. On 8/30, the customer service promised to call on the same day to inform the follow-up situation. The whole day passed until 8/31. There is no reply every day, the very bad customer service center, if you are not willing to deal with the maintenance problem, do you directly close the customer service and send for repair service, don't waste everyone's time, the official website also states that the repair is 3-5 days, which is basically happy