AllSaints

Rude off

I bought a leather jacket in December last year. I found a problem in August this year. I brought it to a new one without saying a word. The service is really good!

My family bought a leather jacket a few months ago, and recently discovered that there was a problem, so I took it back to the store and replaced it with a brand new one! A reassuring company!

When I stayed at the Hi Lai Hotel today, I went to visit allsaints in the evening. At that time, it was a senior-looking counter lady. The counter lady was arrogant and snobbish. She always liked their products. Know that most of their shoes are boots. At that time, I just wanted to ask if there are sandals or heels, and if not, will there be any in the future, because I have seen products of this style before. The counter lady said that their house only produces boots, and they have no heels for a long time. At that time, the feeling exuded was that I didn't know their products and asked casually, and even asked if the clothes I was wearing were bought at the counter or outlet? (I feel inexplicable, this has something to do with the question I asked?) If the attitude is mild, it will not make people feel bad, but the attitude at that time... It can only be said that the customer experience is quite poor. I thought I thought too much. After leaving, my friends in the same industry also said that the attitude of the counter lady was very bad. There is a feeling of looking down on guests and looking down on people, making people feel disrespected I thought customer service should be about not picking customers, every customer is a potential customer Frankly speaking, I still like this brand, but I definitely don’t want to go to Hanshin’s allsaints for consumption. It only takes a few minutes to contact me, which makes people feel extremely bad.