Appropriate rehabilitation and health clinics

Waiting for physical therapy before seeing a doctor Said the teacher will contact, and then did not wait for the call Later, I went to ask the counter and said that the registration fee cannot be refunded for more than two months. To re-register to arrange treatment! I asked how long it would take for the treatment to be arranged after the registration. The counter staff said that it may not be sometimes two months or three months, and if it exceeds two months, it will need to be re-registered! I feel very unreasonable! If you know you have to wait so long, you won't waste your time and money on registration fees!

The quality of the administrative staff at the counter surnamed Wang needs to be strengthened. I went to rehab in the evening of 2/14/2022, because it was the first time I went to rehab without seeing a doctor, and I didn’t know the procedure. I was afraid that the rehab time would be delayed. Can I go to the toilet first?” My original intention was whether I could go to the toilet after check-in, but the counter staff responded with a bad attitude: “Can I give you money first?” In fact, I didn't feel anything at all here. I just felt that the attitude of the counter staff was not very good. The real uncomfortable thing was that I stood by the counter after going to the toilet (I thought someone would come and take me), and there was a reply. The trainer came to ask if I was done or if I had something to do? I just said that I just came, and the rehabilitator replied that I should go back to the counter to get the form first. I replied, "Oh, well, I didn't know the counter didn't tell me." And while walking back to the counter, the counter staff actually replied to me: "I How do you know you don't know?" "How do I know you don't know" "How do I know you don't know" "How do I know you don't know" .....? ? ? ? ? Excuse me, the counter is your job today, you shouldn't assume that every patient who comes to register should know it for granted, right? Well, even if you really don't know, is this how you deal with it? Isn't it your job to guide you? I had a reaction with the clinic at the moment, but after thinking about it, I still have to come up and comment. I didn’t expect to see many people saying that the administrative staff had a bad attitude. I gave one star because I think the clinic must pay attention to it. Money is the uncle, but as a counter administrator, you should not face the patients or family members who come here for granted. I hope your clinic can strengthen the quality of the counter staff surnamed Wang.

I went to see a doctor near noon, and the doctor arranged rehabilitation after reading it. The lady at the rehabilitation counter asked me to sit in the chair next to me after reading the health insurance card and the rehabilitation order. No one greeted me for 20 minutes. I couldn’t help but ask the therapist how long I had to wait. ? ? The rehabilitator didn't know that I was going to rehabilitate. He looked at the watch and said that the time was not enough. Should he come back in the afternoon or do half of the time first, and come back in the afternoon to make up half the time? Just dumbfounded @@, not everyone has so much American time, personnel education and training is really problematic! ! !

The gentleman at the counter in the consultation area is very nice and will help the client to consider the rehabilitation status. The doctor's consultation and attentiveness are very good, and he is also very professional. The therapist in the rehabilitation area is also very good, and will carefully explain the status of the treatment and the effect. However, the response of the counter executives at the counter with long bangs and ponytails needs to be strengthened. Called at 10:30 to inquire about the consultation, and replied that you can arrive before 11:40 at the latest. If you arrive at about 11:00, please ask me to go to the clinic. After seeing the consultation, about 11:35, the consultation counter actually has a first It was explained that they even closed at 12 o'clock in the rehabilitation treatment center, so let me know first that the treatment time may be shortened. The person who has problems and needs special training is the lady at the rehabilitation administration counter who answered the phone. If she told the rehabilitation time and she would rest at 12 o'clock at the same time as the consultation time, I would choose to go there in the afternoon instead of going to be told because of the time. The problem cannot be treated with complete rehabilitation. I hope she can strengthen her coping skills and skills so that she won't waste other people's time. PS...Most of the consultation and rehabilitation time will be different. For example, the successful rehabilitation department is open at noon and has shifts, so the lady at the counter must make it clear to the patients who come, so that there will be no misunderstanding. Thank you for your hard work.