國泰世華銀行ATM(全家超商-中和秀欣店)

Talking repeatedly, inconsistent and dishonest

The manager is very kind ?

The male clerk is better than the female clerk Some female clerks have a bad tone and some are slow On the contrary, the male clerk is kind and moves faster.

This is a newly opened FamilyMart convenience store. Yesterday was Coffee Day. I bought the second cup of coffee and you can get a few discounts according to the prize. I wanted to put another cup in store, but the store said no, so I took 2 cups. By the way Ask them to give me a net bag. The big bag is for lunch. I took it very carefully because the cup would fall. I went to the next 7-11 to buy things in shopping bags, but the cup in my hand was shaking from time to time. , It turned out that the whole cup was poured out. I was embarrassed to help wipe the floor. The staff of 7-11 laughed and said that it’s okay. We made it very quickly. I was embarrassed to buy another cup of coffee. They exchanged a special one for me. Drink bag, 2 cups are very stable. Later, I walked back to FamilyMart’s convenience store and told them the situation above. He said that they didn’t have a small net, there were paper bags. I ran to them and told them that I paid for 2 cups, and you didn’t bag the bag for me to use. When I walked out the door, I dropped a cup. When I reacted to you in a short period of time, if your reaction should be me. Make a cup for you, so that customers feel happy. As a store manager, it’s really unpleasant to do this to the customer’s reaction. Who would want to go? Pre-employment education is good, how to lead colleagues, I hope the store manager will cheer ! The service industry is hard work, but dealing with customers is the most important feeling in the service industry!

Early morning clerk with small eyes I really need re-education, every time I meet her Always get angry Ask nicely, can't you explain it well? Always perfunctory, ask a question without looking up, how busy are you? If it's not for the kindness of the store manager's sister and brother, I really don't want to go shopping in this whole family.

Friendly service, quick action The whole family is your home concept?