AVISanweisizuche-Budgetbaijiezuchetaizhonggaotie Station

The system is very poor, the text content of the website needs to be strengthened, and the guest information of the system is completely drained. 1. The ordering system on their website cannot be connected to the customer service by phone. When you place an order online, after inquiring about the customer service, it feels inappropriate. The customer service feedback me that you are an online order customer. Our customer service cannot handle the cancellation. Internet operation. 2. It is clearly stated on the website that the rear compartment can hold two large luggage and one small luggage for traveling during vacation time. What does this size mean large luggage? 28.29 inches? Two luggages of this size and a soft bag are the space I expected. When the last time was approaching, I called the customer service to reconfirm the feedback to me. The rear compartment of our car was so small that it could not fit into a folding wheelchair. What is the size of two small 20-inch suitcases? Tell me that I can’t put it down. Maybe an international car rental company, perhaps his customer tier is set by low-cost airline customers? How many people were waiting at the high-speed rail station with 28.29-inch luggage? 3. In the end, they told me that I cancelled too late, so I was charged a handling fee. We arrived at the scene the same day, and asked them whether we don’t want your car, or did you not write down the information clearly? At that time, you made an understatement on the phone and said that there is no way to put a wheelchair, and there is no car to rent to us. We need to take care of it by ourselves. The high-speed rail ticket rooms are booked. It was us who almost lost all the itinerary, but we also refunded the handling fee. , Don't want to worry about anything. 4. I obviously had to cancel online nearly a week before departure. When I arrived in Taichung on the same day, someone from your family called me asking when to take the car? The system is in vain? Then the customer service asked me to go online and cancel by myself, I don’t know why? It’s as boring to have a system or not. 5. I booked the car in early April, and now it is almost mid-May. I received a fraudulent call and can check all the information with me. They all know the previous day, the car model, the amount after the discount, and even which bank the card was originally used for. Tell me that the system update accidentally places an order again, thanks to your self-confident system! At the beginning, you let the customers take care of themselves, and you are against the rights of customers, and the information is not circulated equally. You try your best to deal with these, and finally return the handling fee to me. We will not want to write this negative review. After all, the transaction is not successful. Also tried my best. But the last capital outflow made me lose money. I can only say that this company is not flattering me in my life. The fraudulent call checked all my personal capital. I think I have all the credit card passwords. Just finished the call to stop the card. If I draw a lottery king, it will really be a lottery!

The counter movement is slow enough. Book a rental car on the hour. I also arrived 15 minutes early to check in. As a result, the front and back of the counter was dragged for 30 minutes before letting us lead the car. It took more than 40 minutes to get a car~ it was inefficient enough

The car is very new, really good, push! Driving a new car makes people very happy. At first I couldn't find the station counter, and the customer service staff came to me. The overall service process is very good

After renting a few times, the space in the car room is quite neat, the performance of the vehicle is also maintained well, the service of the reception staff is also very good, there are lost things, and there are also help finding and handing over, it is recommended.

(10/30 update) Subsidiary company's customer complaint handling is still acceptable, and most of the deposit has been refunded. The attitude of the store staff is really important! Please cheer! The first time I rented a car in AVIS, it was a very bad experience. The reception staff was a newcomer. So the car picking process was very long, because the small car damage was hardly pitted by 11,000. Please ask the store manager to communicate, from beginning to end. The treatment is pushed to the newcomer, the birth and death books are signed, and they can only recognize themselves.