Bank of Taiwan

I went to open an account today, and the undertaker was very careful and patient to help me with the account opening process! When asking questions, she answered my questions patiently. But I don’t know how to teach people to use my own app or ask if there are any problems in using the app. I have to wait for me to ask before responding. Just because of this, I went to the counter twice today. It was purely because she didn't give me the SMS OTP and fill in the online information needed to set up the online bank transfer to open the Line Pay Money stored value account. This is very different from when I applied for the online banking service at Changhua Bank. Their staff taught me how to use the app. Based on the above, I give a moderate evaluation.

Low efficiency, there is only one window for many people waiting for the public, and the response will never improve

I went to the mansion branch twice, and my attitude was very bad. I didn’t even want to give it a star (if you have a negative rating, you can choose this branch to give a negative 100 points). Probably 50-60) Speak, why didn't you just say that there are still people queuing behind... (what a ghost) Can public agencies be so arrogant and rude? ! If you want to retire, please take the trouble early so that young students can come in... This mansion branch is really negative negative negative negative negative negative negative negative negative negative negative negative negative negative negative negative negative negative negative negative negative

Insufficient professionalism and low efficiency. Although it is a state-owned bank, most of the employees are outstanding in the national examination, but in all fairness, the service attitude and efficiency of the counter staff are not as good as those in the private bank with a monthly salary of 2 or 30K. Doesn't necessarily know how to do things. A sample of Google’s comments from other Taiwan Bank branches seems to be inefficient, slow in action, indifferent, and poor in resilience.. . Is an extremely flood of words, and the management should intensify introspection and review for this, and strive for overall improvement. All companies named after "Taiwan" have a long history, missions of the times, accompanied by dozens of Chinese people, and a tradition of trust and reputation. However, seeing the continuous innovation of private financial institutions, Taiwan Bank is still standing on its feet. , Unable to make customers have a pleasant consumption experience. Negative comments should become the driving force for positive improvement. I hope that when you stand in front of the Taiwan Bank counter in the future, you will feel a veritable [Bank of Taiwan] with the DNA of service spirit.

I went to change the banknotes this morning. When I was queuing to the door, the security guard inserted a person directly in front of me without any explanation. I was really speechless. I will not be working in this branch in the future

Ms. Chen, the account opening contractor, is very efficient. She carefully inquired about customer needs and solved the problem in a short time.