勃肯Birkenstock 台北敦南店 - Section 2

Birkenstock really dresses well, but there are not many styles in this store, but the service staff is very professional

Enough experience, large storefront, comfortable, Veteran-level agents with more than 20 years of experience in service personnel Some guests with long and short feet also give very good advice Will not give customers the pressure to buy, will repurchase, but the shoes must be worn out first hahaha

The boss gave suggestions and explanations patiently, and was very helpful in choosing shoes!

The attitude of the clerk is very good for jet lag. But generally it's pretty decent. It's just that I bought Birkenstocks recently and would rather go to Tonghua Street stores or department stores. After all, sensible consumption...

Sincere advice to merchants: please take the initiative to communicate! Shoe repair, you just give the wrong shoes to someone else. I took the shoes three times and only said: "The shoes are gone, please confirm tomorrow." "The shoes were taken wrong, and the other party will send them tomorrow." "The other party has not sent them yet, they will send them tomorrow!" There was an interval of more than a week, and it was not the "tomorrow" that the proprietress herself said. We neither urged every day nor did we rudely persecute, but we did not actively inform us through a phone call, and we did not communicate and coordinate. As a merchant, should you at least take the initiative to contact us and tell us how long we still need to wait and how you deal with it, instead of asking customers to ask for a long time and fail to fulfill their promises. Originally the 9/17 text message informed that it was possible to pick up the shoes. Today is the fourth time on 10/10 (the third time the boss promised to send them after the guests exchange shoes tomorrow, but it is still unknown when they will be delivered, so I decided to do it again. Run for the fourth time), when the owner said: Oh, the shoes are here, I plan to send them after get off work today. What I want to say is: "Then why don't you call to inform you that the shoes have been obtained, and you plan to deliver them tonight?" The lady boss has a good attitude, but... Is it so difficult to make a call or send a text message? Writing so many reviews is not to get an apology or compensation, but I think this is that your store should pay attention to improvement. In case of a situation, you can have a way to eliminate consumer anxiety, instead of dealing with it in a perfunctory way. It also reminds the customers and businesses who pick up the shoes that they should check whether they are the shoes that the customer has repaired before leaving, so as not to make another trip and cause other customers' troubles!

You: I am very patient and willing to bring shoes to customers to try ps: You have to take off your shoes to enter the shoe admiration area

For more than 20 years, it is to Birkenstock. The Dunnan store has an excellent environment, with friendly and professional service staff, and happy consumption.