BMW Service Center Pingzhen

Good

Good to stay

Excellent Service!

Great service!

Good

Free Coffee and some snacks

Good and quick service.

This is excellent place, not only because of quality, but also because of people. Especially, I want to thank Benson(立偉) for technical support. This is going to be a long comment, so read it only if you cherish not only professionalism, but also people's attitude. So I had a problem check engine(hello BMW owners), which produced the error(2A98, hello VANOS), which is quite general and can be caused by many reasons. I am a guy who also understand abt cars, so can do something myself(for example decode the errors by computer). And what I did I directly called this service and tell them VIN of my car and asked for price of some common repairs(sensor replacement, etc.). So a girl with nice voice told me that they will call me back to check it up. Then, Benson(technical division) contacted me. We had quite a long conversation online, where I was describing my opinions and feelings about car problem. So after he explained to me, why some of my guessing are wrong and added a new possible reason of problem. Next, he told me a plan how to diagnose the error(from some simple steps to more advanced that would require me to use some special tools). And this is what I am thankful about - not a blind answers like "your car is bad, you need to rebuild half of it", but actually calming me down and telling what to do. And this is what I am doing now, checking and if the worst comes true, I will prepare a required budget and fix it. And if I need to rebuild, I will rebuild. Thank you, Benson, trust in ppl recovered. 抱歉，寫英文應為中文寫那麼多會太累了。不過意思是哪邊的人都很棒！