CACO

4/5 基於 8 評論

Contact CACO

地址 :

No. 32號, Section 4, Roosevelt Rd, Zhongzheng District, Taipei City, Taiwan 100

電話 : 📞 +88897
網站 : https://www.caco.com.tw/
分類:
城市 : Taipei City

No. 32號, Section 4, Roosevelt Rd, Zhongzheng District, Taipei City, Taiwan 100
王梓轅 on Google

染頭髮的女店員也太可愛,都不會硬推,不好意思麻煩拿衣服跑了三、四趟,之前就來買過兩三次都是這個女生接待、其他店員都很熱情!
The female clerk who dyed her hair is too cute, and she doesn't push it hard. I'm sorry for the trouble of taking the clothes and running three or four times. I have come to buy two or three times before, and this girl has received them, and the other clerks are very enthusiastic!
M
Mandy Huang on Google

近日在粉絲團詢問貴公司小編為何沒有收到 VIP 的生日禮券,得到的回覆是消費者必須自己額外道系統登記生日,如果沒有登記,就不會有生日券,要等明年。 對此,作為一個本來蠻喜歡你們品牌的人來說,有幾個建議要提供給你們: 1. VIP的權益並不多,生日禮券算是最吸引人的,對於這種有門檻的會員福利,我認為你們的流程沒有包含提醒 VIP 會員事前登記才可以領券,而且網頁上也沒有說明需要登入後台填寫生日日期,依照敘述只要生日的前一個月消費滿額集府合資格。因此這屬於你們公司自己的疏失,而非消費者,因此補發禮券給消費者合情合理。 『會員專屬生日禮 : 生日前一個月份月底(30or31日)前為VIP/SVIP有效會員,生日當月1日可獲得生日禮金,限期需於當月月底使用截止。 ( 範例說明 : 陳小姐 1991/11/11生日,並於10/31前成為VIP/SVIP有效會員,即可於11/1獲得生日禮金) PS.超過2年以上未消費,將停發生日禮。』 只讓客人知道消費滿$6000可以成為VIP享有生日折扣,卻不宣導你們生日券是怎麼發放的,消費者怎麼會知道是用哪種方式換券? 或許是憑證件到門市即可折抵也說不定。而且貴公司粉絲團客服在我主動詢問後,態度消極,表明規則由貴公司說得算,叫消費者等明年的券,自己認虧,這不就是玩一些手段騙客人消費固定金額嗎? 在此,建議貴公司改善你們的流程與會員制度的說明。 2. 貴公司粉絲團的客服處理客訴的態度與方式蠻特別的,一開始說強硬表明系統發放不能手動補券,到後來敷衍地叫我登記改4月拿券,又到後來改口說可以手動補券,過程中還以「CACO保有最終解釋權」以及「有疑慮可以找消基會」等詞句來展現貴公司高高在上的態度,徹底透漏出貴公司對於消費者爭取自己權益的行為,是藐視且不屑一顧的。 由此可知,貴公司營業額已經高到不需要在意顧客意見了。 很遺憾,作為一個本來會是長期顧客的人,給予的建議你們一點都不在乎。我一開始就只是想詢問為何沒有生日禮券而已,300元其實根本也不是什麼大數字,貴公司只要設定&計算好滿額折抵的規則,生日券發送越多,只會獲益更多,不提供給顧客是你們的損失,不是消費者的損失,所以請別誤會消費者是在乞討那300折價金。 最後,感謝貴公司這麼老實地表明你們的作法跟立場,讓我知道 CACO 完全不害怕消基會,難怪過往大家最終都會選擇在 Dcard 等高知名度的論壇發文捍衛自己的權益,並呼籲大家抵制。
Recently, I asked the editor in the fan group why the editor of your company did not receive a VIP birthday gift certificate. The reply was that consumers must register their birthday with an additional system. If they do not register, there will be no birthday certificate. In this regard, as a person who is quite fond of your brand, I have a few suggestions for you: 1. VIPs don’t have many rights and interests. Birthday gift vouchers are the most attractive ones. For this kind of threshold membership benefits, I don’t think your process includes reminding VIP members to register in advance before they can receive vouchers, and there is no requirement on the webpage. Log in to the background and fill in the birthday date. According to the description, as long as the consumption is full one month before the birthday, Jifu is eligible. So this is your company's own fault, not the consumer, so it makes sense to reissue the gift certificate to the consumer. 『Member-only birthday gift: If you are a VIP/SVIP member before the end of the month before your birthday (30 or 31), you can get a birthday gift on the 1st of the birthday month, and it must be used until the end of the month. (Example description: Ms. Chen's birthday is on 11/11/1991, and she becomes a VIP/SVIP valid member before 10/31, you can get a birthday gift on 11/1) PS. If you do not spend more than 2 years, the birthday gift will be suspended . 』 Only let customers know that spending over $6000 can become a VIP and enjoy birthday discounts, but do not publicize how your birthday coupons are issued, how will consumers know which method to use to exchange coupons? Maybe the voucher can be redeemed at the store. indefinite. Moreover, after I took the initiative to ask the customer service of your company's fan group, the attitude was negative, indicating that the rules are up to your company, asking consumers to wait for next year's coupons and admit their losses. Isn't this just playing some tricks to deceive customers to spend a fixed amount? Here, it is recommended that your company improve your process and the description of the membership system. 2. The attitude and way of customer service of your company's fan group in handling customer complaints is quite special. At first, they said that the system can't manually replenish coupons. Later, they perfunctoryly asked me to register and change to get coupons in April. Later, they said yes. In the process of manually replenishing coupons, words such as "CACO reserves the right of final interpretation" and "if you have doubts, you can contact the Consumer Foundation" to show your company's superior attitude, completely revealing your company's behavior towards consumers fighting for their rights and interests. Despised and dismissive. From this, it can be seen that your company's turnover is already high enough that you don't need to care about customer opinions. It's a pity that, as someone who would have been a long-term customer, you don't care about the advice given. At the beginning, I just wanted to ask why there are no birthday coupons. In fact, 300 yuan is not a big number at all. As long as your company sets and calculates the rules for full discount, the more birthday coupons you send, the more you will benefit. Providing to customers is your loss, not the consumer's, so please don't misunderstand that consumers are begging for the 300 discount. Finally, I would like to thank your company for expressing your approach and position so honestly, and let me know that CACO is not afraid of the consumer foundation at all. It is no wonder that in the past, everyone eventually chose to post on high-profile forums such as Dcard to defend their rights and interests, and called on everyone to boycott.
S
Steven N. on Google

原本覺得這個品牌的設計都不錯才來買的(首購),結果買到一件外套,回去洗個一次就開始脫線,然後再洗幾次,袖口、下襬、肩線竟然都開始脫線、裂開,可見外套外層的滑板布品質很差,才穿個沒幾次,就只能變成室內衣,根本不想也不敢穿出去了。 迪卡儂的品質都還比較好又便宜,真的要加油啦
I originally thought that the design of this brand was good before I bought it (first purchase), but I ended up buying a coat, went back and washed it once and it started to come off. , cracked, it can be seen that the quality of the skateboard cloth on the outer layer of the jacket is very poor. After wearing it a few times, it can only be turned into an indoor underwear, and I don’t want to wear it at all. Decathlon's quality is still relatively good and cheap, really want to come on
王姿瑩 on Google

常常帶女兒來這家店買,一直以來衣服和服務都很滿意,3/12來買衣服服務品質和以往差很多,整家店只有兩個員工,二樓員工一直看手機,才到一樓想問尺寸櫃檯還在排隊結帳,櫃檯小姐請我們到二樓詢問尺寸,和她反應此問題,小姐一直賠不是,也立刻幫我們查詢尺寸請我們到二樓等待試穿,回到一樓小姐幫我們結帳主動詢問折價券,才心情好點。雖然當天人是不少,但假日人員安排是否充足?
I often bring my daughter to this store to buy. I have always been very satisfied with the clothes and service. The quality of the clothes I bought on 3/12 is much worse than before. There are only two employees in the whole store. I want to ask about the size The counter is still queuing to checkout. The lady at the counter asked us to ask for the size on the second floor, and she responded to this question. The lady kept making amends, and immediately helped us to check the size. Please go to the second floor to wait for a try on, and go back to the lady on the first floor. Help us check out and ask for discount coupons to make us feel better. Although there were a lot of people on that day, is the holiday staffing sufficient?
B
Brandy Wilson on Google

Nice.
D
Daniel Wang on Google

I like the clothes here nice design and price very reasonable
m
mavis chen on Google

Cool clothes. T shirts have cute designs and I like the style of their outerwear and pants.
m
mmonsturr psynonym on Google

This store sells either knock off Disney goods or misprints (which means poor quality control). I wasn't paying close enough attention and bought a chip n dale shirt for my girlfriend. Later I looked a little closer and the shirt said "chip n dial". If it was some random stand at a night market, ok fair I expect some bootleg stuff. But this is a chain store that claims to have licensed goods, so it's just embarrassing. I edited the review after I checked the other shirt I bought which was correct. So possibly it's just poor quality control

Write some of your reviews for the company CACO

您的評論將非常有助於其他客戶查找和評估信息

評分 *
你的意見 *

(Minimum 30 characters)

你的名字 *

Recommend a place for you