CACO

The female clerk who dyed her hair is too cute, and she doesn't push it hard. I'm sorry for the trouble of taking the clothes and running three or four times. I have come to buy two or three times before, and this girl has received them, and the other clerks are very enthusiastic!

Recently, I asked the editor in the fan group why the editor of your company did not receive a VIP birthday gift certificate. The reply was that consumers must register their birthday with an additional system. If they do not register, there will be no birthday certificate. In this regard, as a person who is quite fond of your brand, I have a few suggestions for you: 1. VIPs don’t have many rights and interests. Birthday gift vouchers are the most attractive ones. For this kind of threshold membership benefits, I don’t think your process includes reminding VIP members to register in advance before they can receive vouchers, and there is no requirement on the webpage. Log in to the background and fill in the birthday date. According to the description, as long as the consumption is full one month before the birthday, Jifu is eligible. So this is your company's own fault, not the consumer, so it makes sense to reissue the gift certificate to the consumer. 『Member-only birthday gift: If you are a VIP/SVIP member before the end of the month before your birthday (30 or 31), you can get a birthday gift on the 1st of the birthday month, and it must be used until the end of the month. (Example description: Ms. Chen's birthday is on 11/11/1991, and she becomes a VIP/SVIP valid member before 10/31, you can get a birthday gift on 11/1) PS. If you do not spend more than 2 years, the birthday gift will be suspended . 』 Only let customers know that spending over $6000 can become a VIP and enjoy birthday discounts, but do not publicize how your birthday coupons are issued, how will consumers know which method to use to exchange coupons? Maybe the voucher can be redeemed at the store. indefinite. Moreover, after I took the initiative to ask the customer service of your company's fan group, the attitude was negative, indicating that the rules are up to your company, asking consumers to wait for next year's coupons and admit their losses. Isn't this just playing some tricks to deceive customers to spend a fixed amount? Here, it is recommended that your company improve your process and the description of the membership system. 2. The attitude and way of customer service of your company's fan group in handling customer complaints is quite special. At first, they said that the system can't manually replenish coupons. Later, they perfunctoryly asked me to register and change to get coupons in April. Later, they said yes. In the process of manually replenishing coupons, words such as "CACO reserves the right of final interpretation" and "if you have doubts, you can contact the Consumer Foundation" to show your company's superior attitude, completely revealing your company's behavior towards consumers fighting for their rights and interests. Despised and dismissive. From this, it can be seen that your company's turnover is already high enough that you don't need to care about customer opinions. It's a pity that, as someone who would have been a long-term customer, you don't care about the advice given. At the beginning, I just wanted to ask why there are no birthday coupons. In fact, 300 yuan is not a big number at all. As long as your company sets and calculates the rules for full discount, the more birthday coupons you send, the more you will benefit. Providing to customers is your loss, not the consumer's, so please don't misunderstand that consumers are begging for the 300 discount. Finally, I would like to thank your company for expressing your approach and position so honestly, and let me know that CACO is not afraid of the consumer foundation at all. It is no wonder that in the past, everyone eventually chose to post on high-profile forums such as Dcard to defend their rights and interests, and called on everyone to boycott.

I originally thought that the design of this brand was good before I bought it (first purchase), but I ended up buying a coat, went back and washed it once and it started to come off. , cracked, it can be seen that the quality of the skateboard cloth on the outer layer of the jacket is very poor. After wearing it a few times, it can only be turned into an indoor underwear, and I don’t want to wear it at all. Decathlon's quality is still relatively good and cheap, really want to come on

I often bring my daughter to this store to buy. I have always been very satisfied with the clothes and service. The quality of the clothes I bought on 3/12 is much worse than before. There are only two employees in the whole store. I want to ask about the size The counter is still queuing to checkout. The lady at the counter asked us to ask for the size on the second floor, and she responded to this question. The lady kept making amends, and immediately helped us to check the size. Please go to the second floor to wait for a try on, and go back to the lady on the first floor. Help us check out and ask for discount coupons to make us feel better. Although there were a lot of people on that day, is the holiday staffing sufficient?