Cathay United Bank

I think the main problem of efficiency in the financial industry is that the system is too complicated, and there is no way to improve efficiency without reform... The ladies in this house are very friendly. If I have nothing to prepare, they will explain it to me clearly, and the attitude is also very good. It's really been a while

Because the new work relationship needs to open salary and transfer account, Lu service staff is very careful and attentive, the whole process is very smooth and pleasant, the security uncle at the door and the two people who took me to open the card are also very professional and warm and polite, which is very good An experience, worthy of praise, I wish you all the best!

There are not a few people at the counter to handle the waiting customers, and then there are three people at the door standing idle selling credit cards. There are only three agents in line. I can wait for more than an hour. I want to change banks.

Today, I went to this bank to open an account at 13:00. Due to the large number of people who came to handle the business, all the procedures were not completed until nearly 4:00. During this period, the service staff continued to care and assist the waiting guests. The service attitude is very good, although the waiting time is very long Long, but I personally think that the waiting time for all banks is about a few hours, so it is not the problem of the bank staff, but the institutional relationship that needs to fill in and carry a lot of information, which will cause the problem of cumbersome business processing and long waiting time. I sincerely hope Everyone who comes to the bank to handle business can compare and understand the staff who work in the bank. Your time is the time of the staff in the bank. If you can't wait, don't do it. Don't let the staff care and help you with a bad attitude. No one else owes you to death, especially today a couple brought a child to handle business. Don't think that no one can hear you talking. I will park nearby at 12:30 and draw the number card on time at 13:00. You are coming after me. Yes, but I usually have a lot of things to do in work and class, so I can't always wait in place and wait for the other places before coming back and waiting for the number. It's not that you think that if you arrive first, you must arrive first. The impact of other people who wait patiently is a small thing. Teaching the child you are waiting beside you to make him become a person like you in the future is a big thing that has a bad impact on society.

The action is extremely slow. The same business is completed within 30 minutes in other banks. I have been waiting here for more than an hour. There are many staff standing at the door to assist in drawing numbers Do many people draw number cards faster?

I went to the scene to open an account for underage children at 11 o'clock today. I asked the lady on the scene whether the account can be opened together. The lady said that if the husband did not come, he asked him to sign the power of attorney, so she gave me a copy and said that there were many people at the scene. You can ask your husband to sign before returning to the scene. After an hour of returning to the scene, I don’t have to arrive. I want to say if there is any information to fill in first. I want to say that the follow-up work will be faster. I asked the lady (and change One service), but was told that both parents must be present to open ?‍♀️?‍♀️?‍♀️ So when I didn't say it clearly at the beginning, I asked me to write a power of attorney and ran around! ! He also told me that you can open a current account first, The file holder is waiting for the husband to come together, I have to wait so long, I just want to do it together. At the beginning, I made it clear that the account holder wants a couple to be there, so I don’t have to waste time waiting! You can be considerate of the slow opening of an account, but it is very uncomfortable to run around for a long time before opening an account. Can personnel training be strengthened?

The reception at the door is very poor! It's completely inefficient, it's only two numbers away, but I waited for 40-50 minutes, and finally left. 1. The eldest sister who sells at the door pretends to help with services, but is actually asking you to apply for a card, and finds that her attitude has changed 180 degrees. 2. The guard at the door, I won't go into details when I'm older...it's also quite rude. 3. The guy at the door, if the guards are older and don’t understand, it’s okay for the younger ones to help quickly. In addition, if there is something to deal with when going to the bank, please contact directly to find the corresponding window, no need to ask more.

What kind of bank is this? You need to open an account with Cathay Pacific due to the repatriation of the Cathay Pacific policy. Explain that after the arrival, the service staff said that many people in front would have to wait 3-4 hours (I was the only one on the scene outside...maybe there are many people making an appointment?), and the service staff said: "Even if you wait for your review, it may not pass." , because your job cannot provide a "business card"? I cooperate with your company's policy to open an account to get back the money that belongs to my insurance policy. What does this have to do with the business card? I understand that it will be stricter to open an account to prevent fraud, but In your company, I have a credit card, savings insurance, insurance policy, etc., which can prove my identity. Now I can’t even enter the door to check and say that the review may not pass. Which country’s logic is this? Just accept this kind of education and training. Got it. I went to the Zhongli branch next door and explained that after I came, I added on-site verification in less than half an hour, and the securities account was all done, and the judgment was made. ~~