Cathay United Bank
2.5/5
★
基於 8 評論
Contact Cathay United Bank
| 地址 ： | No. 163號, Minguo Rd, Hualien City, Hualien County, Taiwan 970 |
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| 電話 ： | 📞 +88878 | ||||||||||||||
| 網站 ： | https://www.cathaybk.com.tw/cathaybk/ | ||||||||||||||
| Opening hours : |
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| 分類： |
銀行
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| 城市 ： | Hualien County |
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HSIU TZU HSU on Google
★ ★ ★ ★ ★ 申請程序繁瑣耗時，且網路客服與櫃台說法不一，簡單的業務需冗長的時間處理
期許服務效率跟態度能有改善的空間！
 The application procedure is cumbersome and time-consuming, and the online customer service and the counter have different opinions. Simple business requires a long time to process
Expect room for improvement in service efficiency and attitude!
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even wang on Google
★ ★ ★ ★ ★ 抽了號碼牌，等待3人，現在等了40分鐘還沒輪到，實在滿肚子火又無可奈何
I drew the number card and waited for 3 people. Now I have waited for 40 minutes and it is still not my turn. I am really full of anger and helpless
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吳
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吳心慈 on Google
★ ★ ★ ★ ★ 跟朋友第一次來辦金融卡對程序不了解，開戶銀行人員（染咖啡色 頭髮旁分的姊姊）很有耐心指導我們如何執行atm開卡，很棒的服務！！
ps 要開戶的人可以先線上填資料跟預約再到臨櫃辦卡會減少很多時間～
I didn’t understand the procedure when I came to apply for a financial card with a friend for the first time. The bank staff (sister with brown hair next to it) was very patient to instruct us on how to open an ATM card. Great service! !
ps Those who want to open an account can fill in the information online and make an appointment before going to the counter to apply for a card, which will reduce a lot of time~
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譚
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譚佳琪 on Google
★ ★ ★ ★ ★ 服務態度不佳 產品銷售後服務也不聞不問 有問題訊問也不回應 跑了兩次也不理 就跟賣保險一樣的跟他們買了產品一樣後續就要靠自己 服務專員ㄧ直換人 我們應有的服務也ㄧ直被漠視 投資孤兒 下次絕對不要再去投資
Poor service attitude, product sales, after-sales service, no response, no question, no response, no response after running twice, it's the same as selling insurance, it's the same as if they bought the product, they have to rely on their own service specialists, direct replacement, we should Some services have also been ignored. Investment orphans should never invest again next time.
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銘
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銘志 on Google
★ ★ ★ ★ ★ 開個戶辦超久，還沒1點到，期間還疑似讓熟識的客人先插隊 (從沒遇過那麼明目張膽的讓人插隊的，一點規矩都沒有，讓人很難相信，她們會遵守標準作業流程把事情做好) ) 雖然已經過了好多年了，希望不會再發生。 可以辦到拉鐵門還沒好。 辦完保全大哥還說我幫你開旁邊小門出去。 那時真的嚇到我了，這是在別處從未有過的體驗，總之讓人感覺很不好~沒有其一，只有唯一。
It takes a long time to open an account and it hasn’t arrived at 1 o’clock. During the period, it’s suspected that familiar customers will jump in the queue first. Work flow to get things done)) Although many years have passed, I hope it will not happen again. It can be done and the iron door is not good yet. After the security, the eldest brother also said that I will help you open the small door next to you and go out. It really scared me at that time. This is an experience I have never had anywhere else. In short, it feels very bad ~ there is no one, there is only one.
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Viola Yang on Google
★ ★ ★ ★ ★ 從11:57抽號碼牌到12:10 辦理外匯匯款，整體時間大約三十分鐘，因為臨時來辦理，前台服務人員及警衛熱心幫忙先查看是否需要存摺還是印鑑章，整體體驗感覺到專業及對客戶尊重，尤其是辦理的銀行行員黃彥菱，做的每一個步驟及部分都會先解釋，再執行！
From 11:57 drawing a number plate to 12:10 for foreign exchange remittance, the overall time is about 30 minutes. Because it is temporary, the front desk staff and guards are eager to help to check whether a passbook or a seal is needed first. The overall experience feels professional and correct. Customer respect, especially Huang Yanling, the bank clerk who handles it, every step and part will be explained first and then executed!
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C Rabbit on Google
★ ★ ★ ★ ★ 除了這一位服務專員的態度超好外，其他的兩位櫃檯女性專員不知道在態度不好什麼？
我只是要把錢匯入到其他銀行，另外兩位女性專員一副就是不想理，只會和你一直說沒印章沒辦法處理，也不會幫你想解決方法，後來我去領了現金之後再抽號碼牌，這位林專員很仔細的和我說處理方法，整個流程處理也不到10分鐘，希望銀行主管如果有看到這一篇留言，可以好好嘉獎這位專員，謝謝。
In addition to the super good attitude of this service commissioner, the other two female counter staff members do not know what their attitudes are?
I just want to remit the money to another bank, and the other two female commissioners just don’t care, they will keep telling you that there is no way to deal with it without a seal, and they will not help you think of a solution. Later, after I went to collect the cash After drawing the number card again, the Commissioner Lin told me how to deal with it very carefully. The whole process took less than 10 minutes. I hope the bank supervisor can reward the commissioner if he sees this message, thank you.
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NHMIH “KuRung” on Google
★ ★ ★ ★ ★ 2022年來完成開戶及其重要的事項，心裏踏實感增加?來兩趟，感謝?行員協助辦理整個事項；書面資料真的滿多的，E化系統如果可以更完備進步，對於第一線人員來說會更為不那麼繁雜。
福音：凡勞苦擔重擔的人，可以到我這裏來，我就使你們得安息。
In 2022, I have completed the account opening and its important matters, and I feel more at ease ? Come here twice, thanks to the staff for assisting in handling the whole matter; the written information is really full, if the E-system can be more complete and improved, it will be helpful for the front-line personnel to come Said it would be less complicated.
Gospel: Come to me, all who labor and are heavy laden, and I will give you rest.
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