Cathay United Bank Zhongshan Branch

I don't know why the processing speed of this branch is very slow. A line of people sat inside to deal with things. It was three minutes before calling the next number, and a bunch of customers were already waiting for them. Other branches do not have this problem. Other branches will diverge, and someone will direct them to other counters, at least not leaving the counters empty. Zhongshan branch should think about it and find out the reasons to improve the speed of calling numbers.

The efficiency is so bad that I don’t want to give a star It’s been a long time to arrive at the counter. The teller is still talking on the phone?

I am going to your Taipei Zhongshan branch at 2:40 pm on 7/26 to apply for the financial card replacement service. After the security guard provided the number plate, waited for about 15 minutes, and then responded to the reception service staff in the lobby. The customers after me have all gone to the general counter to complete the business. There was even no customer waiting for the number in the lobby, and they were not called. my number. The current staff responded that the card replacement must go to the account opening counter to process the replacement, but because there were customers at the two account opening counters, I should ask the general counter to help me change the card. After that, I waited for another 15 minutes, and at 3:10 there was still no sign of wanting to serve me. I once again responded to the reception clerk in the lobby, saying that there is currently an account opening counter although the guests have left, but the information has not yet been filed, so Still can't serve me, so I left very unhappy, and did not complete the card replacement business that I originally wanted to handle. I can’t understand your company’s operating procedures very much. When I go to other banks to apply for card replacement, it can be done at the general counter. Why does your company have to be obsessed with the account opening counter? In addition, 1 minute before I responded to the staff at 3:10, when another guest I saw came in, the account number was also drawn, but immediately another staff at the account opening counter came out and provided it to this guest. The number plate of the general counter also said to her in person: "The account opening counter is busy now, and you can quickly serve you with the number of the general counter." May I ask, what kind of situation is this? Different and one country, two systems?

It's just that the Cathay Pacific mobile app password is locked, you need to go to the bank to re-apply for the password, and you need a seal! I think Cathay Pacific is out of date and needs a seal at every turn! The designed app is not easy to use, and the branch's action surface is also very slow! Too outdated thinking! If it weren't for the use of Cathay Pacific for foreign currency accounts, basically I would not want to use any inefficient software and cards of Cathay!

Too few counter windows, low service efficiency Monday~ Only 3 of the 5 windows are staffed!

In the same business, drawing the number card is not slower than the girl who came later and did not draw the number card, question mark. Is this room really educated?

What are you going to do to change your password? I got a loan? I borrowed money? Waited for an hour and told me to take a note? Draw the number card and tell me to take a note directly. What are you waiting for? Your company's time is all time and none of our time is time? So rotten that it burst with a single account to get the whole tooth up?