Chang Hwa Bank

After several visits, the window is always 1-2, the movement of the staff is slow, the supervisor will not adjust the adjustment, and each time you have to wait for more than 6-7 people, a bank with poor flexibility.

A few days ago, I went to the counter to remit money and inquire about some related businesses. The staff at the counter were young and energetic, with a good service attitude and quick work. Compared with other branches in the land bank and Neihu area, the efficiency is much better.

On Friday afternoon, he brought the children to the bank to open an account. Mr. Service Desk was kind and patient. He taught us how to use the Internet. Before leaving, he did not forget to remind us to change the password at the ATM. This is commendable and subverts the bureaucratic impression of the old bank.

The service is really bad.. You can't get the card right away when you open an account. It is recommended to get the card after you open an account online. It was very inconvenient, and I waited for a long time to get the card from the bank again. Because I only need to get the card, I don’t know what kind of number plate to draw. I draw the number plate to the counter, and the counter asks me to redraw, which means that the line in front is white? In the past, people in China Trust would first understand the needs of customers, and after the previous procedures were handled, they would be handed over to the clerks, which saved a lot of time. The front-line counter clerk ran around and didn't know what he was doing, while others were chatting and laughing at the back, which made people look bad. It may be a different job content that the clerks behind cannot handle, but it will make people feel that customers have been waiting for a long time, but you are not acting. Finally I got the card and I had to go to the service desk. The lady asked me to bring out the double ID. I reached out and gave the ID to her without raising my head. Do I need to get the dual ID? Really, I wanted to go out as soon as I came in...

I have never encountered an on-site account opening nor can I get a financial card right away... I suggested that I apply online, and told me that I can pick up the card at a branch or send it home. I thought I could get it right on the spot, so why bother to wait for him to send it, but it took 3 days to get it... Now the branch said that the sending cannot be changed. Call the customer service at home. The customer service says that he has no permission to make corrections. You may have to ask the branch. What can the customer service do? Because the lady at the counter said that she could not receive the card, digital online banking can also be used. I thought it was because I had an account to make administrative arrangements for the company first. As a result, I couldn't log in to the online banking, so I called the branch to inquire, and transferred to extensions 4 and 5. Isn't there a machine classification problem before? As a result, several of them couldn't handle it. They pushed me around and got the final answer. It was very simple, that is, it would take two or three days to review, and only after passing the account can I have an account and use online banking. The lady at the counter is very kind, but the delivery of important information really needs to be strengthened. If the person who transfers is not clear about the business, it will make the process uncomfortable. I am in the service industry, and I will be especially considerate and empathetic in the service industry. This time I was really dumbfounded. In addition, I had opened 7 bank accounts and couldn't get my card right away for the first time, and I was so angry.

Don't go past noon At 1:30, the number card is drawn, and it will not be able to help until 2:00. Waited for half an hour. Although it was a bit annoying to wait, the lady who served on the day was full of good service.

The male commissioner in charge of opening an account has an attitude that I don't know what to do. I want to push a credit card when I ask if I love it or not. I laughed to death. This service attitude requires me to give you performance, except that the withdrawal will be at the counter here. For the rest of the business, I would rather take a long way to do it in another house than this one. No wonder it's just a commissioner~