Chinatrust Commercial Bank (Yilan Branch)

The guard is very enthusiastic The processing speed is not bad

Insufficient personnel quality, the scene is chaotic

It was really bad. At first there was no chapter saying that I could take the application form and ask me to sign and come back to apply. I went to work and asked him to sign it and then come back to do it. But I told me that the authorization letter and the application form were signed by different people. I clearly asked for the same I really don’t know where the standards are for individual signing? There should be a limit to fooling people! It's really time for the supervisor to train!

I have never encountered such a difficult customer service call Just waited for 20 minutes and still no one can serve

The attitude of the security brother and the commissioner is very good!

It’s really inefficient to open an account credit card and keep selling other 543s. After you get the card, you tell me that it’s fine. Since someone chased me downstairs and told me that the credit card hadn’t been completed yet... I just heard it. Dumbfounded, I will never do things in Yilan branch in the future. The efficiency is really dumbfounded and I'm really angry all the time. I don't need to improve because I won't have a lot of problems...

The service attitude is good, that is, there are more sales of financial products

2022/2/9 12:30 Li Xling at Counter No. 2 has a very bad attitude and a stinky face. We went to save the change. The lady was upset when she ordered the change. After she came out, she kept chanting %#*%%^_^€@. Show some respect! Who treats customers like they are thrown away? Later, we looked at the details and wanted to take a picture to confirm how much we had saved. She never gave it to us. We said loudly that we wanted to take the details. She took it away as if she didn’t hear it. ! (louder) She said she couldn't shoot... After the quarrel, the supervisor came to help us reconcile, she didn't continue to argue with reason, and the apology was very insincere: if it makes you unhappy, I will apologize to you (this is called an apology ?) If it weren't for the supervisor (who looks like Ke P's aide-senpai) to reconcile, he would definitely scold you until you got off work. Some money is part of your job! If you don't feel good, then quit! Bad attitude, stinky face, deaf ears, throw things away, throw things away, and argue with reason. I don't know how the service staff at other counters are doing. When opening an account in Taipei, everyone's attitude is so good that they are not as bad as this Miss Li. They may be shot in Taichung, and they must be equipped with bulletproof glass.