Chunghwa Telecom - South District

It’s exaggerated. The service staff didn’t know if they asked the customer service after they called the customer service. The answer was different between the two customer service providers. Is there any problem with Chunghwa Telecom’s staff training? How could there be problems with different internal information? I said that I would call for the answer the next day, and I didn’t know. I called and asked before I was doing the job, and the network slowed down because of the negligence of the service staff. I actually told me that I would be on vacation the day after tomorrow because I was on vacation tomorrow. May I ask Why should I wait for you for a day because of your vacation and I don’t have internet to use, I really don’t understand. Chunghwa Telecom’s customer service did not know the situation, and the service staff present did not know anything. They were unable to solve the customer’s problem at all, so they would not be informed if they should be notified.

Good friends, good friends, welcome to this friendly place, thank you for your love.

I have to pay the fee. After taking my temperature, I am called to the counter No. 1. The problem is that there is no one at the counter. I waited for about 5 minutes and left.

I went to your store last night to inquire about the renewal of the contract. Because I used the 599 student plan, the lady at the counter told me that if I wasn't a student, I couldn't do this plan. I thought it was reasonable, and then I asked what is the cheapest 4G all-you-can-eat program, and the lady told me, I was shocked to have to apply for the monthly rent 1399 plan to eat all you can. Then leave your store, go home, check online (Chongwa Telecom official website), 4G has a 699 all-you-can-eat plan (unlimited browsing), you can apply online immediately, and it will be completed in less than 15 seconds. I think your store needs to strengthen its professionalism. Even if the company's plan can't be recited, don't answer the customer indiscriminately. Please inform the customer after inquiring, or does your store feel that it is not profitable to renew the contract with a single number???