Citibank Banqiao Branch

No one answered the call and automatically hung up

Because I have had a very unpleasant experience, there is an indelible shadow on this branch ~~ Four years ago, because of the need to search the Internet for a house purchase, I saw a Citi low-interest mortgage project. After actively contacting the Citi Mortgage Department, a commissioner was in charge of contacting me. After providing the required documents and evaluation, it fully met the project content. At the beginning, the purpose of my active contact was to use this project, but the commissioner responsible for contacting had no intention of undertaking, and has been promoting another project that I have doubts and is not familiar with. Let me sign the contract first, and say that if I am not satisfied, I can change it at any time, but also ask me to borrow an extra one million to let him achieve performance and get a bonus. His active pleading made me temporarily unpredictable and chose to help. I did n’t expect this to be the beginning of a nightmare, because it was later found that this project is suitable for business owners or businessmen who need frequent capital turnover. I am just an office worker, but I have to pay higher interest rates than ordinary mortgages. I took the initiative to find Citi's original intention and ran counter to it. However, when I proposed to change back to the low-profit project I wanted, the undertaking commissioner repeatedly pushed back and said that it could not be changed in a short period of time, and finally even avoided meeting, the phone was not answered, and the SMS was not returned ~~ When there was no way to get help, I had to find the supervisor of the commissioner to inform the cause and consequence of the whole thing. Fortunately, the supervisor was a reasonable person, willing to bear the errors of his subordinates, and corrected the matter to the original low-interest mortgage project. . In such a large and prestigious financial institution, the Commissioner's handling method is so crude and speechless for a little performance.

Helping my family to call to inquire about the account, but I have to enter the extension all the time, and I can’t get the chance to switch to English at all. I feel very bad. Even though I have their credit card, I don’t plan to use it again ?

Called at 10:46 this morning to disturb people's peace. No one in Kansai has different sleeping hours. Don't blame your business. You are upset about your business attitude. You can adjust any loan. I don't need it. Ask me if I am a student. , The answer is to hang up the phone directly afterwards. Your business needs to be strengthened. If I interrupt others to take a break, I won't even say thank you or embarrassment. Do I owe your business?

After calling the number pass, press 0 to turn to the switchboard, and wait for the English language to finally tell me to broadcast it again and hang up! All the same

After reading the evaluation, it turns out that I am not the only one being treated like this Just go to the site to experience it yourself!

You have to pay when you drive by, but the counter is on the second floor, so it’s really inconvenient. Is it on the first floor as a display?